Overnight Front Desk & Night Auditor – Hotel Operations

Embassy Minneapolis; Minneapolis (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

Embassy Minneapolis Night Auditor position, part of Front Office, handles end-of-day financial tasks, guest services during overnight hours, and security of the hotel. Combines front desk duties with basic accounting to ensure a smooth day transition.

Role requires detail-oriented individuals with strong customer service and communication skills, able to work overnight, weekends, and holidays, and familiar with PMS systems.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Previous hotel front desk or accounting experience preferred.
• Experience: Experience with PMS systems preferred.
• Skills: Strong attention to detail and accuracy.
• Skills: Excellent customer service and communication skills.
• Skills: Strong problem-solving and critical-thinking abilities.
• Skills: Proficiency with computers and hotel property management systems (PMS).
• Skills: Ability to prioritize and multitask.

Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports (e.g., room charges, revenue summaries).
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure all reservations, cancellations, and no-shows are properly logged.
• Follow company policies and procedures, including safety and emergency protocols.
• Ability to work overnight shifts, weekends, and holidays.

Education

High school diploma

Tools

PMS systems

Job description

Embassy Minneapolis Night Auditor position, part of Front Office, handles end-of-day financial tasks, guest services during overnight hours, and security of the hotel. Combines front desk duties with basic accounting to ensure a smooth day transition.

Role requires detail-oriented individuals with strong customer service and communication skills, able to work overnight, weekends, and holidays, and familiar with PMS systems.