Overnight Front Desk & Night Audit Specialist

Hacienda Del Sol Resort; Tucson (AZ); Presencial; USD 22.000 - 30.000; Tempo integral

Resumo da vaga

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ, seeks a Night Auditor to ensure smooth nightly transitions by closing/opening front office, performing audit tasks, and delivering exceptional service during the overnight shift.

The role suits someone who works independently, stays organized, and aims to positively impact guest experience through accurate reporting and proactive guest assistance.

Qualificações

• Overnight shift availability required.
• Customer service and hospitality experience preferred.
• Strong communication and math skills.
• Ability to learn hotel systems and software.
• Able to work independently with minimal supervision.

Responsabilidades

• Greet guests, process check-ins and check-outs, and provide information about the property and local amenities.
• Maintain knowledge of room types, locations, rates, services, and activities.
• Manage guest room keys and oversee access to safe deposit boxes.
• Audit and balance daily reports and verify completion of end-of-day tasks across departments.
• Schedule wake-up calls, process reservations, and prepare guest bills for next-day departures.
• Answer phones, respond to guest inquiries and complaints, and provide exceptional customer service.
• Run nightly audit and EOD computer functions to ensure accurate reporting.
• Process reservation cards, record receipts, balance cash drawers, and follow all cash-handling procedures.
• Facilitate the secure storage of guest valuables in the hotel safe.
• Report unusual occurrences, guest requests, or operational issues to management.
• Follow all safety, security, and emergency procedures.
• Maintain a clean, organized, and professional front desk area.

Conhecimentos

Overnight shift

Flexible hours

Customer service

Strong communication

Problem solving

Independence

Hospitality experience

Ferramentas

PMS software

Descrição da vaga

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ, seeks a Night Auditor to ensure smooth nightly transitions by closing/opening front office, performing audit tasks, and delivering exceptional service during the overnight shift.

The role suits someone who works independently, stays organized, and aims to positively impact guest experience through accurate reporting and proactive guest assistance.