Overnight Front Desk & Night Audit Specialist

Hacienda Del Sol; Tucson (AZ); On-site; USD 38,000 - 42,000; Full time

Job summary

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ is seeking a Night Auditor to ensure a smooth close and open of daily operations. You will perform nightly audit tasks, balance daily reports, and provide exceptional service to guests during the overnight shift.

The role requires strong communication, basic math, and the ability to work independently with minimal supervision. You will greet guests, handle reservations, process check-ins/outs, and ensure security and accuracy of financial records.

Qualifications

• Overnight availability required.
• Previous customer service/hospitality experience preferred.
• Strong communication and basic math skills.
• Ability to learn hotel systems and procedures.

Responsibilities

• Greet guests, process check-ins and check-outs, and provide information about the property.
• Maintain knowledge of room types, rates, services, and activities.
• Manage guest room keys and access to safe deposit boxes.
• Audit and balance daily reports and verify end-of-day tasks.
• Schedule wake-up calls, process reservations, and prepare guest bills for next-day departures.
• Answer phones, respond to inquiries and complaints, and provide exceptional service.
• Run nightly audit and end-of-day computer functions for accurate reporting.
• Process reservation cards, record receipts, balance cash drawers, and follow cash-handling procedures.
• Safeguard guest valuables in the hotel safe.
• Report unusual occurrences or operational issues to management.
• Follow safety and emergency procedures and maintain a clean front desk.

Skills

Overnight shifts

Customer service

Communication

Basic math

Independent work

Job description

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ is seeking a Night Auditor to ensure a smooth close and open of daily operations. You will perform nightly audit tasks, balance daily reports, and provide exceptional service to guests during the overnight shift.

The role requires strong communication, basic math, and the ability to work independently with minimal supervision. You will greet guests, handle reservations, process check-ins/outs, and ensure security and accuracy of financial records.