Overnight Front Desk — Guest Services Pro

Navy Exchange Service Command; Norfolk (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Navy Exchange Service Command seeks a Front Desk Clerk for Navy Gateway Inn and Suites in Norfolk, providing first-point-of-contact guest services and handling all stages of guest stays. Overnight shifts are regularly scheduled, with duties including reservations, payments, and guest inquiries.

The role requires strong communication, welcoming demeanor, and knowledge of lodging operations. Training, guest safety, and adherence to policy are emphasized, with opportunities to support breakfast

Qualifications

• One year of general office clerical experience.
• Experience in guest services or front desk operations is preferred.
• Ability to communicate effectively and maintain professional demeanor.

Responsibilities

• Greet and assist guests with check-in and check-out.
• Answer questions about lodging facilities, amenities, and local attractions.
• Process reservations, payments, and room assignments using the PMS and POS systems.
• Maintain lobby cleanliness and front desk inventory; ensure security and privacy of guests.

Skills

Guest services

Communication

Multiline phone

Cash handling

Education

High school diploma or equivalent

Tools

PMS

POS

Credit card processing

Job description

Navy Exchange Service Command seeks a Front Desk Clerk for Navy Gateway Inn and Suites in Norfolk, providing first-point-of-contact guest services and handling all stages of guest stays. Overnight shifts are regularly scheduled, with duties including reservations, payments, and guest inquiries.

The role requires strong communication, welcoming demeanor, and knowledge of lodging operations. Training, guest safety, and adherence to policy are emphasized, with opportunities to support breakfast