Overnight Front Desk Auditor & Guest Services

Remington Hospitality; Evansville (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Remington Hospitality is seeking a hotel front desk professional to oversee daily audit functions for the front office and all hotel outlets. The role requires accuracy in posting room and tax charges, timely corrections, and routine backups of the front office and night audit software.

Responsibilities include handling check-ins and check-outs, managing reservations and PBX operations, answering calls promptly, and providing warm, courteous, and professional guest service with clear directions

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Job description

Remington Hospitality is seeking a hotel front desk professional to oversee daily audit functions for the front office and all hotel outlets. The role requires accuracy in posting room and tax charges, timely corrections, and routine backups of the front office and night audit software.

Responsibilities include handling check-ins and check-outs, managing reservations and PBX operations, answering calls promptly, and providing warm, courteous, and professional guest service with clear directions