Night Auditor & Front Desk Operations Lead

remingtonhotelscareers; Omaha (NE); On-site; USD 38,000 - 48,000; Full time

Job summary

Remington Hotels is seeking a detail-oriented front desk auditor to perform daily audit functions across all hotel outlets, ensuring accurate posting of rooms, taxes, and charges. You will participate in night audit tasks and uphold company policies while delivering warm, professional guest service.

The role requires flexibility for varying shifts and a collaborative approach to maintain smooth front desk operations and accounting accuracy.

Qualifications

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our guests!

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Job description

Remington Hotels is seeking a detail-oriented front desk auditor to perform daily audit functions across all hotel outlets, ensuring accurate posting of rooms, taxes, and charges. You will participate in night audit tasks and uphold company policies while delivering warm, professional guest service.

The role requires flexibility for varying shifts and a collaborative approach to maintain smooth front desk operations and accounting accuracy.