Overnight Front Desk Attendant

Whispering Creek Senior Living; Sioux City (IA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Birthday PTO

Tuition Assistance

Double pay on holidays

PTO accrual DAY 1

Referral Bonus

Free meal during shift

Loyalty Incentive

Recognition Program

Verizon/AT&T discounts

Pay Advance

Health insurance

Life Insurance

401k

Job summary

Whispering Creek Senior Living in Sioux City is seeking an Overnight Front Desk Attendant to welcome residents and visitors while maintaining a safe, quiet night environment. You will monitor entrances, answer calls, assist with sign-in, perform light cleaning, and document incidents, ensuring timely response to emergencies and resident needs.

Ideal candidates have a high school diploma or GED, customer service experience, and the ability to stay alert overnight, communicate clearly, and work

Qualifications

• High School diploma or GED required.
• Experience in customer service, hospitality, or senior living preferred.
• Must be at least 21 years old.

Responsibilities

• Monitor front desk operations during overnight hours and maintain a visible presence.
• Welcome all guests, assist with sign-in, and announce guests to staff or residents.
• Monitor the community through rounds to ensure safety and security.
• Respond to resident requests or concerns in a timely manner.
• Handle emergency situations by following procedures and notifying the appropriate personnel.
• Maintain incident and activity logs.

Skills

Customer service

Hospitality

Overnight shift

Phone systems

Education

High School diploma or GED

Tools

Phone systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Overnight Front Desk Attendant

2 days ago Requisition ID: 11129

Position: Overnights, Part-Time

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years.

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401k

Position Overview

This position provides an overall welcoming environment while ensuring a safe and secure community during overnight hours. This role supports resident needs, monitors the community, and responds to emergencies as needed.

• Monitor front desk operations during overnight hours and maintain a visible presence.
• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Monitor the community through periodic rounds, including common areas and entry points, to ensure a safe and secure living environment residents.
• Respond to resident requests or concerns in a timely manner.
• Respond to emergency situations by following established procedures and notifying appropriate personnel.
• Maintain accurate log of incidents, rounds, and overnight activity.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Deliver newspapers to resident apartments or mailboxes.
• Perform light cleaning of common areas, public bathrooms, windows, floors, and light fixtures.
• Empty trash in all the common areas including the office, kitchen, and resident trash rooms.
• Provide support to other departments, as assigned by supervisor.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Maintain confidentiality of resident and community information.
• Other duties as assigned.

Education, Experience and Other Requirements

• High School diploma or GED
• Experience in customer service, hospitality, or senior living
• Must be at least 21 years of age

Knowledge, Skills, and Abilities Required

• Basic computer skills, including phone systems
• Strong communication and problem-solving skills
• Ability to work independently with attention to detail
• Professional and calm demeanor, especially in emergency situations
• Ability to remain alert and attentive throughout overnight hours.
• Promote teamwork in providing services to residents.