Overnight Front Desk Associate

Ignite Fitness Holdings; Norwich (CT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401K plan

Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Job summary

Ignite Fitness Holdings in Norwich, CT is hiring for a full-time Customer Service Associate. You will welcome members, answer questions, process payments, and promote products and promotions. The role requires a high school diploma, 18+ years old, and strong communication skills.

The position involves overnight shifts, a competitive hourly wage, and a path to growth within a fitness-focused team. Safety and Customer care are top priorities.

Qualifications

• Must be 18+ years old and have a High School Diploma or equivalent.
• Six months of face-to-face customer service experience in retail or one year fitness experience preferred.
• Physical ability to lift up to 50 pounds and perform routine cleaning tasks.

Responsibilities

• Greet and assist members in a confident, professional manner.
• Respond promptly to member inquiries and resolve issues.
• Handle payments, give change and receipts accurately.
• Promote benefits and promotions to drive revenue.
• Maintain club cleanliness during shifts.
• Provide excellent telephone support with accurate information.
• Communicate business procedures and policies clearly to customers.

Skills

Excellent communication

Multi-tasking

Customer service

Self-motivation

Flexible schedule

Team player

Problem solving

Initiative

Energetic

Education

High School Diploma or Equivalent

Job description

Job Details: Job Location: Norwich - Norwich, CT, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: $17.44 - $17.44Hourly, Travel Percentage: Negligible, Job Shift: Overnight / Graveyard, Job Category: Customer Service

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday Overnight Hours based on club needs

Skills

• Excellent verbal and written communication skills
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making & problem solving skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Team player: ability to work within a team where members depend on each other to get work done.
• Desire to learn, seek new challenges and take on additional responsibilities
• Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
• Hard working, enthusiastic and energetic!

Physical Requirements

Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• High School Diploma or Equivalent
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)
• Paid Time Off benefits (Applicable for Full Time positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer