Front Desk Overnight

Planet Fitness; City of Tonawanda (NY); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Competitive Salary & 401K plan

Company health benefits (Medical, K, V

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Tonawanda, NY is seeking an Overnight Front Desk Associate to greet and assist members during overnight shifts. The role requires high school or equivalent, strong communication, cash handling, and a teamwork mindset to maintain a clean, welcoming club environment.

You will handle member inquiries, process payments, promote current promotions, and ensure accurate service in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Six months of face-to-face customer service in retail preferred.
• Overnight/graveyard shift availability.

Responsibilities

• Welcome and exit members in a confident, professional manner.
• Anticipate member needs and respond promptly.
• Provide telephone service and information clearly.
• Resolve member concerns with strong problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Handle payments, give change and receipts.
• Promote products and promotions to drive revenue.
• Answer questions about procedures and policies clearly.

Skills

Verbal communication

Written communication

Multitasking

Team player

Initiative

Flexible schedule

Customer service

Education

High School Diploma or Equivalent

Job description

Job Details: Job Location: Tonawanda - Tonawanda, NY 14223, Position Type: Part Time, Education Level: High School or Equivalent, Salary Range: $16.50 - $16.50 Hourly, Travel Percentage: Negligible, Job Shift: Overnight / Graveyard, Job Category: Customer Service, Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilise strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday Overnight Hours based on club needs.

Skills

• Excellent verbal and written communication skills
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making & problem solving skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Team player: ability to work within a team where members depend on each other to get work done.
• Desire to learn, seek new challenges and take on additional responsibilities
• Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
• Hard working, enthusiastic and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• High School Diploma or Equivalent
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)
• Paid Time Off benefits (Applicable for Full Time positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer