Overnight Front Desk Associate

Planet Fitness; Town of Cheektowaga (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness seeks an Overnight Front Desk Associate to welcome and assist members with a friendly, professional demeanor. The role handles payments, promotes benefits, and answers questions while maintaining club cleanliness during overnight shifts.

Requirements include at least 18 years old, a high school diploma or equivalent, and experience in customer service or fitness. Flexible rotating overnight hours apply, with benefits and 401K available.

Qualifications

• 18 years old or older.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
• Ability to work a flexible rotating overnight schedule.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Respond to member inquiries and provide accurate information.
• Deliver prompt, efficient customer service in a fast-paced environment.
• Accept payments from customers, give change and receipts.
• Promote products and promotions to drive revenue.
• Maintain club cleanliness during the shift (up to 50%).
• Answer phones promptly and knowledgeably with clear information.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Team player

Time management

Flexibility

Cash handling

Education

High School Diploma or Equivalent

Tools

POS system

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.Essential Duties and Responsibilities:Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.Anticipate member's needs, respond promptly and acknowledge all membersProvide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.Ability to maintain the cleanliness of the club for up to 50% of the shift.Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.Hands-on experience in accepting payments from customers and give change and receipts.Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly wayHours (Initial training hours may vary as well as when the needs of the facility change.)Discuss your availability with the Hiring Manager and/or notate it on your application.Weekday Overnight Hours based on club needs.SkillsExcellent verbal and written communication skillsAbility to manage multiple responsibilitiesSolid work ethic with strong decision-making & problem solving skillsSelf-starter who takes initiative with minimal direction and supervisionComfortable working a flexible rotating scheduleSuperior customer service skills, preferably in the fitness industry.Team player: ability to work within a team where members depend on each other to get work done.Desire to learn, seek new challenges and take on additional responsibilitiesFriendly and Professional able to deal with customers when they are on-site while cleaning is being performedHard working, enthusiastic and energetic!Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.Minimum Qualifications18 years old or olderHigh School Diploma or EquivalentSix months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.BenefitsCompetitive Salary & 401K planCompany contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)Paid Time Off benefits (Applicable for Full Time positions)Free Black Card membership and fun exercise incentivesPlanet Fitness is an Equal Opportunity Employer