Overnight Front Desk Associate

Planet Fitness; Bristol (CT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Black Card membership

401K plan

Health benefits

Paid Time Off

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate in Bristol, CT. You will welcome and assist members, handle phone inquiries, and promote club products and promotions, all while ensuring a clean facility.

The role requires payment handling and a flexible, rotating schedule with possible weekend shifts. The position emphasizes friendly, professional service, teamwork, and a willingness to learn corporate procedures.

Qualifications

• 18 years old or older with high school diploma or equivalent.
• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.
• Excellent verbal and written communication; able to handle payments and give accurate change.

Responsibilities

• Greet and exit members in a confident, professional, and friendly manner.
• Anticipate member needs and respond promptly; acknowledge all members.
• Provide gracious and efficient telephone service with accurate information.
• Maintain cleanliness of the club for up to 50% of the shift.
• Deliver prompt customer service with high accuracy in a fast-paced retail setting.
• Handle payments, give change and receipts; promote products and promotions.
• Answer questions about policies and procedures clearly and customer-friendly.

Skills

Customer service

Communication

Team player

Flexible schedule

Education

High School Diploma

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.Essential Duties and Responsibilities:Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.Anticipate member's needs, respond promptly and acknowledge all membersProvide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.Ability to maintain the cleanliness of the club for up to 50% of the shift.Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.Hands-on experience in accepting payments from customers and give change and receipts.Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly wayHours (Initial training hours may vary as well as when the needs of the facility change.)Discuss your availability with the Hiring Manager and/or notate it on your application.Weekday Overnight Hours based on club needs.SkillsExcellent verbal and written communication skillsAbility to manage multiple responsibilitiesSolid work ethic with strong decision-making & problem solving skillsSelf-starter who takes initiative with minimal direction and supervisionComfortable working a flexible rotating scheduleSuperior customer service skills, preferably in the fitness industry.Team player: ability to work within a team where members depend on each other to get work done.Desire to learn, seek new challenges and take on additional responsibilitiesFriendly and Professional able to deal with customers when they are on-site while cleaning is being performedHard working, enthusiastic and energetic!Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.Minimum Qualifications18 years old or olderHigh School Diploma or EquivalentSix months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.BenefitsCompetitive Salary & 401K planCompany contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness (Applicable for Full Time positions)Paid Time Off benefits (Applicable for Full Time positions)Free Black Card membership and fun exercise incentivesPlanet Fitness is an Equal Opportunity Employer