Overnight Front Desk Agent/Night Auditor

Shelby American, Inc.; Essex Junction (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality invites you to join their dynamic team at a picturesque resort in Vermont. This role as an Overnight Front Desk Agent/Night Auditor offers a unique opportunity to blend customer service excellence with operational precision. You'll be responsible for ensuring smooth guest experiences, from check-in to check-out, while also managing night audit functions. With a commitment to creating memorable moments for guests, this position promises personal growth and professional development in a supportive environment. Embrace a career where your contributions are valued and rewarded, and where you can thrive in a culture of excellence.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401(k) with Employer Match

Complimentary Fitness Center Access

Discounts on Restaurant and Spa

Free Stay at the Resort

Employee Discounts on Ski Passes

Qualifications

• Experience in customer service and front desk operations is essential.
• Familiarity with night audit procedures and property management systems preferred.

Responsibilities

• Check guests in and out, and handle reservations and inquiries.
• Perform night audit tasks and ensure accurate reporting.

Skills

Customer Service

Night Audit Procedures

Front Desk Operations

Emergency Procedures Knowledge

Basic PC Skills

Education

High School Graduate or Equivalent

Tools

Stayntouch Property Management System

Toast Point of Sale

Book4Time Point of Sale

Excel

Job description

Description

Unlock your potential at The Essex Resort & Spa!

Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job—it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.

Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family.

Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life.

At The Essex, culinary innovation thrives amidst the breathtaking beauty of Vermont's Champlain Valley. Join our team and immerse yourself in a culture of culinary excellence, where creativity, passion, and locally sourced ingredients converge to craft unforgettable dining experiences. Whether you're a seasoned chef or a budding talent, The Essex offers a dynamic environment where you can hone your skills and contribute to the artistry of our diverse culinary offerings.

BASIC FUNCTION:

The Overnight Front Desk Agent / Night Auditor will ensure that all daily transactions are reconciled and accounted for in accordance with set policies and procedures.

ESSENTIAL FUNCTIONS:

• Basic functions of a Front Desk Agent such as checking guests in and out of their guest rooms, answering guest questions in person and over the phone, selling bakery and gift shop items, making new reservations for guests, and providing further services to guests.
• Work with other Night Auditors to ensure accurate and timely recording of daily Night Audit tasks, completing shift checklists in an efficient manner.
• Completes Night Audit Procedures including closing credit card batches and Package postings.
• Ensure proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly.
• Notify proper outlets when discrepancies arise. Follow up with the Front Office Manager and document situations.
• Perform all activities in a professional manner and in accordance with company policies.
• Supervises and oversees night security and responds to any security problems.
• Interact with resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and Resort policies.
• Communicate all pertinent information to the Front Office team.
• Follow set procedures on posting cash, checks, and refunds.
• In the absence of Manager or Supervisor, take lead on all guest incidents.
• Solicit guest feedback and resolve minor complaints.
• Prepare lobby beverage service prior to early morning departures.
• Assist with shuttle transportation to/from the Airport.

MARGINAL FUNCTIONS:

• Respond to any reasonable task assigned by Assistant Controller, Night Audit Supervisor and Income Auditor.
• In the absence of Night Audit Supervisor, be responsible for all aspects of the nightly audit functions.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school graduate or equivalent.
• Hotel Front Desk or Night Audit Experience preferred, Customer Service Experience required.
• Experience with Stayntouch Property Management System, Toast Point of Sale, and Book4Time Point of Sale preferred.
• Knowledge of Toast & SpaSoft POS systems and procedures to process nightly reports, backups, etc.
• Basic PC skills & knowledge of Excel.

Benefits:

At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally.

Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements:

• Medical Insurance (with Employer contribution)
• Dental Insurance (with Employer contribution)
• Vision Insurance
• Life & Disability Insurance (Employer paid)
• Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee)
• Medical Care Flexible Spending Account
• Dependent Care Account (for Daycare, elderly care or other dependent care)
• Short and Long Term Disability Insurances
• Accident Insurance
• Critical Illness Insurance for employee and spouse/domestic partner
• Paid Time Off
• Bereavement Time

All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment.

Property Benefits:

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

On Property Discounts:

• Restaurant
• Spa (on treatments and products)
• Cook Academy

Other Discounts:

• Memberships to The Edge Sports & Fitness
• Stays at the hotel for employee, friends and/or family
• Movie tickets to Essex Cinemas
• Essex Experience (varies by business)
• Stays at other New England Inns & Resorts as part of the NEIRA program
• Ski passes to Smuggler’s Notch & Sugarbush/IKON

Other Benefits:

• Complimentary use of the on-site fitness center
• Complimentary use of the on-site Tennis courts
• Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)