Overnight Family Services Coordinator (Weekend Shifts)

Ronald Mcdonald House Charities Of; Oak Lawn (IL); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Employee Assistance Program

401(k)

PTO

Job summary

Ronald McDonald House Chicagoland and Northwest Indiana is seeking a part-time Coordinator to oversee overnight operations at the Oak Lawn location. The role involves registering and assisting families, supervising housekeeping, and responding to emergencies when needed.

Work includes 24-hour weekend shifts with on-site sleeping arrangements, requiring flexibility for holidays and after-hours coverage. The organization provides support to families and maintains a welcoming, supportive

Qualifications

• 2 years related work experience preferred.
• An equivalent combination of education, training, and/or experience will be considered.
• Must be a self-starter with the ability to multitask and function effectively under pressure.
• Compassionate and caring individual, aligned to our mission and standard of care.
• Demonstrate empathy and the ability to relate to families in crisis.

Responsibilities

• Execute defined policies and procedures for the program.
• Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
• Demonstrate a caring attitude toward families, volunteers, and donors.
• Act as liaison to hospitals for processing referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources, activities or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
• Assist with statistics for program by inputting daily occupancy records.
• Ensure all common areas remain clean and supplies are stocked.
• Track guest donations and occupancy rates for monthly reporting purposes.
• If the position includes overnight responsibilities, this role may be required to respond to emergency situations and after-hours pages, including scheduled weekends and holidays, for urgent needs such as unplanned family arrivals, guest medical emergencies, or conflicts requiring law enforcement involvement.

Skills

Empathy

Self-starter

Multitasking

Compassionate

Job description

Ronald McDonald House Chicagoland and Northwest Indiana is seeking a part-time Coordinator to oversee overnight operations at the Oak Lawn location. The role involves registering and assisting families, supervising housekeeping, and responding to emergencies when needed.

Work includes 24-hour weekend shifts with on-site sleeping arrangements, requiring flexibility for holidays and after-hours coverage. The organization provides support to families and maintains a welcoming, supportive