Overnight Driver Services Representative

Circle Logistics Inc.; Orlando (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Circle Logistics Inc. is hiring a detail-oriented Driver Services Representative in Orlando. You will be the link between drivers, customers, and operations, ensuring smooth coordination and top-tier service in a fast-paced environment.

This entry-level role offers exposure to load management, shipment tracking, and brokerage operations while supporting drivers and customers with professionalism and empathy. Shifts include 3rd shift and overnight hours.

Qualifications

• Must have a high school diploma or equivalent.
• 1–3 years in customer service, operations, data entry, call center, dispatch, or logistics.
• Strong attention to detail and accuracy when multitasking.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and web-based software applications.
• Ability to prioritize, organize, and balance competing demands.
• Strong teamwork and collaborative skills.
• Problem-solving abilities and resilience in fast-paced environments.
• Time management to meet performance targets.
• Knowledge of tracking systems or willingness to learn quickly.

Responsibilities

• Respond to driver inquiries and customer concerns with empathy and professionalism, providing clear and concise information.
• Enter new load orders and shipment information into proprietary software with accuracy and attention to detail.
• Conduct proactive check calls to track and trace drivers, maintaining transparent communication and building driver relationships.
• Coordinate internal correspondence with drivers to ensure accurate documentation and timely updates on shipment status.
• Monitor freight movement across tracking platforms to verify delivery times and notify customers of potential delays.
• Collect, organize, and maintain documentation for each shipment, ensuring records are complete and accessible.
• Maintain consistent outbound call volume while prioritizing quality interactions and customer satisfaction.
• Balance multiple tasks while maintaining organizational systems and meeting daily performance goals.

Skills

Customer service

Data entry

Communication

Time management

Teamwork

Organizational skills

Problem solving

Education

High school diploma

Associate degree

Tools

Microsoft Office Suite

Web-based software

Job description

Overnight Driver Services Representative

• Full-time

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

We are seeking a detail-oriented and customer-focused Driver Services Representative to join our team in Orlando. This is an excellent entry-level opportunity to launch your career in freight brokerage and transportation logistics. In this role, you will be the vital link between our drivers, customers, and internal operations, ensuring seamless coordination and exceptional service delivery. You will work in a dynamic, fast-paced environment where your organizational skills, communication abilities, and problem-solving mindset will directly impact customer satisfaction and operational efficiency. As you grow with us, you'll develop a comprehensive understanding of how freight brokerage operations work, from load management to shipment tracking, while supporting our drivers and customers with professionalism and empathy.

Shifts Available:

3rd Shift: 9pm - 6am

Overnight Shift: 7pm-6am

• Respond to driver inquiries and customer concerns with empathy and professionalism, providing clear and concise information
• Enter new load orders and shipment information into proprietary web-based software systems with accuracy and attention to detail, learning brokerage-specific processes and industry standards
• Conduct proactive "check calls" to track and trace drivers throughout all pickups and deliveries, maintaining clear and transparent communication while building relationships with drivers
• Coordinate internal correspondence with drivers to ensure accurate documentation and timely updates on shipment status, gaining hands-on experience in freight coordination
• Monitor freight movement across multiple tracking platforms to verify accurate delivery times and proactively notify customers of potential delays
• Collect, organize, and maintain proper documentation for each shipment, ensuring all records are complete and accessible while understanding the importance of documentation in brokerage operations
• Maintain consistent outbound call volume while prioritizing quality interactions and customer satisfaction
• Balance multiple tasks simultaneously while maintaining organizational systems and meeting daily performance goals

Required Qualifications:

• High school diploma or equivalent
• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
• Strong attention to detail and ability to maintain accuracy while managing multiple tasks
• Excellent written and verbal communication skills
• Proficiency with Microsoft Suite and web-based software applications
• Demonstrated ability to prioritize, organize, and balance competing demands effectively
• Strong teamwork and collaborative skills with the ability to work cross-functionally
• Problem-solving abilities and resilience in fast-paced environments
• Time management skills and ability to meet performance targets
• Knowledge of tracking and tracing systems or willingness to learn quickly

Preferred Qualifications:

• Associate's degree or higher
• Previous call center or customer service experience
• Familiarity with logistics, transportation, or dispatch operations
• Experience with driver communication and coordination
• Knowledge of freight management or shipment documentation processes

All your information will be kept confidential according to EEO guidelines.