Overnight Doorman Supervisor

PBS Facility Service; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

PBS Facility Service is seeking an Overnight Doorman Supervisor to lead and manage a team of doormen during nighttime hours, ensuring exceptional service for our clients.

We are looking for a strong leader with decisive decision-making, problem-solving skills, and the ability to train and develop staff while maintaining PBS standards and safety procedures.

Qualifications

• Must have strong leadership, training, and supervision skills.
• Excellent communication and customer service abilities.
• Ability to resolve conflicts professionally and promptly.
• Proven time management and multitasking in a security/hospitality setting.
• Willingness to work evenings, weekends, and night shifts.

Responsibilities

• Oversee overnight doorman team: scheduling, coverage, training, performance evaluation.
• Lead and motivate doormen and security staff.
• Collaborate with team to meet individual and company objectives.
• Apply innovative thinking to resolve issues and adapt to changes.
• Maintain compliance with PBS safety and security protocols.
• Document interactions and manage client complaints professionally.
• Report overnight activities to directors and day-shift supervisors.

Skills

Leadership

Team management

Communication

Problem solving

Time management

Emergency response

Customer service

Education

High School Diploma

Job description

PBS Facility Service is seeking an Overnight Doorman Supervisor to lead and manage a team of doormen during nighttime hours, ensuring the continual delivery of exceptional service to our clients. We are looking for an individual with strong leadership qualities, decisive decision-making abilities, and a knack for creative problem-solving. The Doorman Supervisor will be responsible for team training and development, fostering a cohesive team culture, and ensuring that daily and weekly performance targets are met.

What You Will Do

• Oversee and manage the overnight activities of the doorman team, including scheduling, coverage, training, and performance evaluation.
• Demonstrate effective leadership skills to motivate and inspire the doorman and security personnel.
• Collaborate closely with team members to achieve individual and company objectives.
• Exhibit innovative thinking to resolve issues and adapt to changing situations.
• Display a willingness to learn and adapt to new systems and processes.
• Possess excellent communication skills, particularly in managing critical situations professionally.
• Manage and resolve client complaints and concerns promptly and professionally.
• Ensure that all doormen adhere to building rules, regulations, and comply with safety and security procedures according to PBS standards.

What It Takes To Be Successful

• Be available to respond to emergencies or provide assistance 24/7.
• Showcase strong time management and multitasking abilities without direct supervision.
• Communicate effectively in English, and proficiency in other languages is a valuable asset.
• Create and update the personnel schedule every two weeks, accommodating emergency requests.
• Foster positive relationships with team members and attend team meetings as necessary.
• Conduct regular site visits to engage with employees and offer support.
• Train new hires and regularly assess their performance.
• Ensure employees adhere to company policies and building regulations.
• Document all interactions and discussions with team members.
• Handle customer complaints in a timely and professional manner.
• Review daily clock-in and clock-out times and make necessary adjustments.
• Confirm hourly check-ins from staff.
• Communicate all overnight activities to Director and day shift supervisors for assurance.

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of supervisory or management experience, preferably in the hospitality industry.
• Exceptional communication, interpersonal, and customer service skills.
• Proficiency in conflict resolution and complaint handling.
• Strong organizational and time management abilities.
• Knowledge of safety and security protocols.
• Flexibility to work evening and weekend hours as needed.

Must have a valid drivers license & own vehicle!!