Overnight Customer Service Specialist

Uline; Kenosha (WI); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays and PTO

Tuition Assistance Program

Job summary

Uline, a family-owned North American leader in shipping materials, invites you to join its Kenosha Overnight Customer Service team. This on-site role offers a pay range of $29 to $34 per hour with a $4 shift differential and the chance for significant growth.

As an Overnight Customer Service Representative, you will process orders, provide product solutions, and build lasting relationships with customers via phone, email and chat.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Communication

Problem solving

Listening

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

World-class technology

Job description

Uline, a family-owned North American leader in shipping materials, invites you to join its Kenosha Overnight Customer Service team. This on-site role offers a pay range of $29 to $34 per hour with a $4 shift differential and the chance for significant growth.

As an Overnight Customer Service Representative, you will process orders, provide product solutions, and build lasting relationships with customers via phone, email and chat.