Overnight Customer Service Representative (CSR)

Elmershomeservices; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Elmer's Home Services is seeking an Overnight Customer Service Representative in San Antonio, TX. This role involves providing excellent customer care, scheduling services, and educating customers. Ideal candidates are proactive, reliable, and customer-focused, with a tech-savvy approach.

Benefits

Medical benefits

Dental coverage

Vision coverage

Qualifications

• Experience in a call center preferred.
• Availability for overnight shifts.

Responsibilities

• Answering phones and scheduling appointments.
• Processing invoices and entering purchase orders.

Skills

Customer-focused

Tech-savvy

Bilingual in English and Spanish

Job description

Overnight Customer Service Representative (CSR)

Elmer's Home Services of San Antonio, TX, is seeking to hire a full-time or part-time Overnight Customer Service Representative (CSR) to join our office team. Our CSRs are essential to our company, providing excellent customer care, scheduling services, and educating customers about our benefits. If you are a customer service professional seeking better hours and pay, interested in a stable and respected home services company, and enjoy answering phones in a fast-paced environment, read on!

This position offers an overnight schedule with a competitive wage of $15/hr during training and $17/hr after training. We also offer a generous benefits package, including above-average employer contributions to medical benefits, with dental and vision coverage.

About Elmer's Home Services

With over 25 years serving the San Antonio area's HVAC needs, and recent expansions to DFW and Houston, our skilled team confidently handles heating, ventilation, air conditioning, plumbing, and repair services. We pride ourselves on professionalism, punctuality, and community support, including charitable efforts reflected in our pink branding, honoring those battling cancer.

A Day in the Life of an Overnight CSR

As a CSR, you arrive each day committed to serving customers and staff. Your primary responsibilities include answering phones, scheduling and confirming appointments, making follow-up calls, entering purchase orders, and processing invoices. A positive, friendly demeanor and understanding of our core values are essential.

Qualifications

• Experience in a call center preferred
• Availability for overnight shifts
• Proficiency with computers
• HVAC knowledge a plus
• Bilingual in English and Spanish is a plus

If you are independent, proactive, reliable, punctual, customer-focused, tech-savvy, and able to remain composed under pressure, you might be the perfect fit. Apply today!

Ready to Join?

Fill out our quick, mobile-friendly application. We look forward to meeting you!

Location: 78233

Must pass a background check.

Salary: $15 - $17 per hour