Overnight Customer Service Representative (CSR)

Elmer's Air Conditioning and Plumbing; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in home services is seeking a dedicated Overnight Customer Service Representative to join their vibrant team. This role is crucial in providing exceptional customer care, scheduling services, and educating clients about benefits. With a competitive wage structure and a generous benefits package, this position offers a fantastic opportunity for those looking to start or advance their career in a supportive environment. If you thrive in fast-paced settings and enjoy making a difference in customers' lives, this role is perfect for you!

Benefits

Medical Benefits

Dental Coverage

Vision Coverage

Flexible Hours

Supportive Work Environment

Qualifications

• Experience in a call center is preferred.
• Bilingual skills in English and Spanish are a plus.
• Some HVAC knowledge is a plus.

Responsibilities

• Answer phones and schedule appointments for services.
• Process invoices and enter purchase orders.
• Maintain positive customer relations through effective communication.

Skills

Customer Service

Interpersonal Skills

Bilingual (English/Spanish)

Computer Proficiency

Education

High School Diploma

Job description

Elmer's Home Services of San Antonio, TX is seeking to hire a full-time or part-time Overnight Customer Service Representative (CSR) to join our office team. Our CSRs are crucial to our company as they provide the best in customer care while scheduling services and educating our customers about our benefits. Are you a customer service professional who is looking for better hours and pay? Are you interested in starting a career with a stable and respected home services company? Do you enjoy answering phones and providing great customer service in a fast-paced office environment? If so, read on!

This full-time or part-time CSR position works an overnight schedule and earns a competitive wage of $15/hr during training and $17/hr once training has been completed. We value our employees, so we are happy to provide a generous benefits package that includes better than average employer contribution on medical benefits with dental and vision coverage available. If this sounds like the right opportunity for you, apply today!

ABOUT ELMER'S HOME SERVICES

Our company has been serving the San Antonio area's HVAC needs for over 25 years. We just launched in DFW in 2023 and the Houston area in 2024. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, plumbing, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC & Plumbing team in town. Our reputation not only reflects the home services that we offer but also the support that we continuously have for our community. We chose the color pink to represent our company in honor of our owners' mother and all those who have bravely battled cancer. To this day, we strive to make a difference in our community by showing up and offering an endless amount of support for numerous organizations and charitable events throughout San Antonio.

A DAY IN THE LIFE OF AN OVERNIGHT CUSTOMER SERVICE REPRESENTATIVE

As a part-time or full-time home services CSR, you arrive each day determined to serve the needs of our customers and staff. Without our customer relations, we wouldn't be able to keep our clients informed, educated, and smiling. You quickly build and maintain relationships and effectively demonstrate superb interpersonal skills.

Your primary responsibilities are to answer phones, schedule and confirm appointments, make follow-up calls, enter purchase orders, and process invoices. Our clients experience a positive, friendly disposition that radiates in all your interactions and is one of the reasons they enjoy doing business with us. With an understanding of our company's core values and services, you happily fit right in!

QUALIFICATIONS

• Experience working in a call center is preferred
• Available to work overnight hours
• Capable of using a computer correctly
• Some HVAC knowledge and experience are a PLUS!
• Bilingual in English and Spanish a plus

Can you efficiently work independently and with a small team? Do you have experience in customer service and support? Are you proactive, reliable and punctual? Are you customer-focused and results-driven? Are you a wiz when it comes to office tools and technology? Can you uphold composure under pressure? Are you service-oriented, patient, and able to empathize with others? If so, you're just the Overnight Customer Service Representative we're looking for, apply today!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this full-time or part-time Overnight Customer Service Representative (CSR) position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 78233

Must be able to pass a background check.