Overnight Customer Service Rep — Growth & On‑Site Benefits

Uline; Gurnee (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match (starts

Paid holidays & generous PTO

Tuition Assistance Program

On-site fitness center

Job summary

Uline is seeking an Overnight Customer Service Representative at our Kenosha, WI location. This on-site role focuses on building customer relationships, delivering solutions, and providing legendary service. Pay ranges from $29 to $34 per hour with a $4 shift differential and comprehensive training to support long-term career growth.

Full-Time on-site schedules (4-day or 5-day) may include weekends. You’ll handle orders, answer questions about products, pricing and shipping, and help customers

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training will be provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Communication

Customer service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Uline is seeking an Overnight Customer Service Representative at our Kenosha, WI location. This on-site role focuses on building customer relationships, delivering solutions, and providing legendary service. Pay ranges from $29 to $34 per hour with a $4 shift differential and comprehensive training to support long-term career growth.

Full-Time on-site schedules (4-day or 5-day) may include weekends. You’ll handle orders, answer questions about products, pricing and shipping, and help customers