Overnight Customer Service Pro — Growth & Benefits

Uline; Kenosha, Northern (WI, KY); Hybrid; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Paid time off

Tuition assistance

On-site cafe

Fitness center

Job summary

Uline, a family‑owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks an Overnight Customer Service Representative to build relationships and deliver legendary service in Kenosha, WI. The role is on-site with full-time hours, including weekends, and offers meaningful growth opportunities through comprehensive training and internal tools.

You’ll handle orders, answer product questions, and guide customers via phone, email, and chat, while

Qualifications

• High school diploma or equivalent. Bachelor’s degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you!

Responsibilities

• Process customer orders, provide product recommendations and handle account inquiries using company tools.
• Answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers via phone, email and chat.
• Understand customer needs and recommend Uline’s best solutions.
• Assist customers navigating Uline’s website and online ordering.

Education

High School Diploma or Equivalent

Bachelor’s degree preferred

Job description

Uline, a family‑owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks an Overnight Customer Service Representative to build relationships and deliver legendary service in Kenosha, WI. The role is on-site with full-time hours, including weekends, and offers meaningful growth opportunities through comprehensive training and internal tools.

You’ll handle orders, answer product questions, and guide customers via phone, email, and chat, while