Overnight Customer Service Pro | Financial Services

PLS; Boston (MA); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking an Overnight Customer Service Representative in Boston, MA, to be the primary point of contact for our customers. The role involves providing extraordinary customer service, educating customers about our services, and ensuring compliance with regulations.

The ideal candidate will have prior customer service experience, exceptional attention to detail, and the ability to work flexible hours. Benefits include medical, dental, vision, 401(k), and ongoing training opportunities.

Qualifications

• Previous customer service experience in hospitality, financial services, retail or restaurant preferred.
• Ability to engage with customers and offer suitable products.
• Must work flexible hours including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service to ensure repeat business.
• Educate customers on company products and services.
• Maintain a balanced cash drawer and ensure compliance with regulations.

Skills

Customer service experience

Attention to detail

Multi-tasking

English fluency

Bilingual (English/Spanish)

Job description

PLS is seeking an Overnight Customer Service Representative in Boston, MA, to be the primary point of contact for our customers. The role involves providing extraordinary customer service, educating customers about our services, and ensuring compliance with regulations.

The ideal candidate will have prior customer service experience, exceptional attention to detail, and the ability to work flexible hours. Benefits include medical, dental, vision, 401(k), and ongoing training opportunities.