Overnight CSR — Financial Services, Flexible Hours & Growth

PLS Logistics Service; Cincinnati (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS Logistics Service in Cincinnati, OH, is seeking a Customer Service Representative to be the friendly face of our company, handling transactions, educating customers about our products and services, and ensuring compliance with federal, state, and local regulations.

The ideal candidate will have experience in customer service, strong attention to detail, the ability to multitask, and fluency in English; bilingual skills are a plus.

Qualifications

• Previous customer service experience in retail or service industries preferred.
• Ability to engage with customers and present products.
• Strong attention to detail and multi-tasking skills.
• Professional appearance and trustworthy demeanor.
• Ability to work flexible hours including weekends and holidays.
• English fluency required; bilingual is a plus.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Skills

Customer service

English fluency

Attention to detail

Multi-tasking

Professional appearance

Integrity

Willing to work varied hours

Sales/upsell

Tools

POS system

Job description

PLS Logistics Service in Cincinnati, OH, is seeking a Customer Service Representative to be the friendly face of our company, handling transactions, educating customers about our products and services, and ensuring compliance with federal, state, and local regulations.

The ideal candidate will have experience in customer service, strong attention to detail, the ability to multitask, and fluency in English; bilingual skills are a plus.