Overnight Concierge - The Springs at Happy Valley

The Springs Living, LLC; Happy Valley (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

The Springs Living, LLC in Happy Valley, Oregon, is hiring a Full-Time Overnight Concierge to support independent living residents. This role centers on warmth, professionalism, and timely service during the overnight shift, Friday to Tuesday nights, 10:00PM to 6:30AM, ensuring a safe and welcoming environment for residents.

You will greet residents, assist with daily tasks, respond to emergencies, manage reservations and communications, monitor security, and collaborate with other departments

Qualifications

• Prior experience in Customer Service
• Ability to use technology include desktop computer, landline phones, cell phone, and various computer programs
• Ability to effectively present information and respond to questions from residents, staff, and visitors
• Ability to prioritize and complete assignments
• Ability to interpret written or verbal instructions
• Ability to solve practical problems

Responsibilities

• Greeting residents, guests, and visitors with professionalism and compassion
• Provide helpful assistance for residents with items such as troubleshooting tv's, phones, laptops, minor maintenance assistance, minor housekeeping tasks
• Respond to resident needs with care, kindness, and efficiency
• Acting as a first responder to resident emergency calls, including calling 911 on the resident's behalf if needed
• Administrative tasks such as making and distributing flyers, managing room reservations, responding to emails
• Answering resident questions
• Monitoring security cameras
• Answering phone calls
• Maintaining clean and organized spaces surrounding concierge desk
• Delivering packages and newspapers
• Assisting other departments as needed

Skills

Customer service

Multi-tasking

Communication skills

Problem solving

Technology usage

Tools

Desktop computer

Phone systems

Email

Apps & internet

Job description

Welcome to the next generation in senior living, The Springs Living Happy Valley. Our purpose at The Springs is to change the way people think, feel, and experience working in Senior Living. We’ve taken the time and care, to create handcrafted communities for seniors and their families.

Welcome to the next generation in senior living, The Springs Living Happy Valley. Our purpose at The Springs is to change the way people think, feel, and experience working in Senior Living. We’ve taken the time and care, to create handcrafted communities for seniors and their families. All of our communities offer warm and inviting environments that enhance people's lives and offer quality services and genuine solutions for seniors. This position primarily supports seniors living in our community's independent living.

The Springs in Happy Valley is hiring a Full-Time Overnight Concierge position.

Positions Available

• Full-time Overnight Shift: Friday to Tuesday 10:00PM - 6:30AM

We are seeking candidate with a blend of customer service, problem-solving abilities, and multi-tasking skills.

Responsibilities Of Overnight Concierge Include

• Greeting residents, guests, and visitors with professionalism and compassion
• Provide helpful assistance for residents with items such as troubleshooting tv's, phones, laptops, minor maintenance assistance, minor housekeeping tasks
• Respond to resident needs with care, kindness, and efficiency
• Acting as a first responder to resident emergency calls, including calling 911 on the resident's behalf if needed
• Administrative tasks such as making and distributing flyers, managing room reservations, responding to emails
• Answering resident questions
• Monitoring security cameras
• Answering phone calls
• Maintaining clean and organized spaces surrounding concierge desk
• Delivering packages and newspapers
• Assisting other departments as needed

Qualifications

• Prior experience in Customer Service
• Ability to use technology include desktop computer, landline phones, cell phone, and various computer programs
• Ability to effectively present information and respond to questions from residents, staff, and visitors
• Ability to prioritize and complete assignments
• Ability to interpret written or verbal instructions
• Ability to solve practical problems