Overnight Closer/Night Cleaner

Planet Fitness; St. Albans (VT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Overnight Closer to enhance member experiences through exceptional customer service and thorough cleaning duties. This role involves greeting members, managing front desk activities, and ensuring the club remains clean and welcoming. Ideal candidates will possess a strong customer service background, basic computer skills, and a passion for fitness. Join a vibrant team where punctuality and a positive attitude are valued, and help create a friendly atmosphere for all members and guests. This opportunity is perfect for those who thrive in a dynamic environment and are ready to make a difference in the fitness community.

Qualifications

• Customer service background preferred with a passion for fitness.
• Must be 18 years or older and fully vaccinated as per protocols.

Responsibilities

• Greet and assist members and guests with exceptional service.
• Handle front desk activities and maintain club cleanliness.
• Complete nightly cleaning tasks and respond to member inquiries.

Skills

Customer Service Skills

Basic Computer Proficiency

Problem Solving

Listening Skills

Punctuality and Reliability

Education

High School Diploma or Equivalent

Job description

Job Summary

The Overnight Closer (Member Services Representative)/ Night Cleaner will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will be responsible for closing that day’s shift for that business day. Additionally, you will be responsible for cleaning all locker rooms including toilets, sinks, and showers, disposing of all trash in the receptacles, and vacuuming and mopping all of the club floors.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
   1. Answer phones in a friendly manner and assist callers with a variety of questions.
   2. Check members into the system.
   3. New member sign-up.
   4. Take prospective members on tours.
3. Facilitate needed updates to members’ accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.
6. Complete all nightly cleaning tasks.

Qualifications/Requirements

1. Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment. If individuals are not eligible to be boosted at commencement of employment, they are required to get boosted when eligible to retain employment.
2. Customer service background preferred.
3. Basic computer proficiency.
4. A passion for fitness and health.
5. Upbeat and positive attitude!
6. Punctuality and reliability are a must.
7. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
8. Strong listener with the ability to empathize and problem solve.
9. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Ability to work 3rd shift (overnights).
4. Must be able to occasionally lift up to 50 lbs.
5. Will occasionally encounter toxic chemicals during shift.