Overnight Cleaner / Desk Associate

Planet Fitness - Burlington Fitness, Inc; Essex Junction (VT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a leading fitness franchise where you will play a crucial role in ensuring an outstanding member experience. As the Overnight Closer, you'll be the friendly face that greets members and guests, providing top-notch customer service while managing front desk operations. Your responsibilities will include closing the day's shift and ensuring the cleanliness of the facility, creating a welcoming environment for everyone. If you have a passion for fitness, a positive attitude, and the ability to connect with people, this is the perfect opportunity for you to make a difference in the lives of our members while enjoying a supportive and energetic workplace.

Qualifications

• Customer service background preferred with strong listening skills.
• Must be 18 years or older and fully vaccinated against Covid-19.

Responsibilities

• Provide exceptional customer service to members and guests.
• Perform nightly cleaning tasks and maintain club cleanliness.
• Handle front desk activities and assist with member inquiries.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Punctuality

Positive Attitude

Education

High School Diploma or equivalent

Job description

Job Summary

The Overnight Closer (Member Services Representative)/ Night Cleaner will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will be responsible for closing that day’s shift for that business day. You also will be responsible for the cleaning of all locker rooms including toilets, sinks, and showers, disposing of all trash in the trash receptacles, and the vacuuming and mopping of all of the club floors.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
1. Answer phones in a friendly manner and assist callers with a variety of questions.
2. Check members into the system.
3. New member sign-up.
4. Take prospective members on tours.
5. Facilitate needed updates to member’s accounts.
6. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
7. Assist in maintaining the neatness and cleanliness of the club.
8. Complete all nightly cleaning tasks.

Qualifications/Requirements

1. Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment. If individuals are not eligible to be boosted at commencement of employment, they are required to get boosted when eligible to retain employment.
2. Customer service background preferred.
3. Basic computer proficiency.
4. A passion for fitness and health.
5. Upbeat and positive attitude!
6. Punctuality and reliability is a must.
7. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
8. Strong listener with the ability to empathize and problem solve.
9. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Ability to work 3rd shift (overnights).
4. Must be able to occasionally lift up to 50 lbs.
5. Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.