Overnight Closer

Planet Fitness - PF Baseline Fitness; West Des Moines (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Rewards

Free Gym Membership

Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness

Short-Term Disability

Accident Insurance

Voluntary Life

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in West Des Moines, IA seeks a Customer Service Representative to greet potential members, drive new member sales, and create a welcoming experience for members, guests, and prospective members.

You will handle front desk tasks, answer calls, conduct tours, assist with sign-ups, cancellations, and account updates, and help resolve member questions while keeping the club clean.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and deliver a great customer experience.
• Manage front desk tasks: answer calls, conduct tours, and data entry.
• Assist member check-ins, sign-ups, cancellations, and account updates.
• Resolve member questions and forward to supervisor when needed.
• Maintain club cleanliness and organization.

Skills

Customer service

Communication

Basic computer skills

Honesty & integrity

Problem solving

Teamwork

Multitasking

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.


• Handle front desk related tasks:
  
  
  
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  
  
  • Taking info calls and tours
  
  
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  
  
  
  


• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.


• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.


• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.


• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic


• Strong customer service skills


• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift


• Talking in person or on the phone at least 75% of the shift


• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program


• Employee Appreciation Program


• Free Membership for self and one family member or friend


• Team Member Support Team


• Health, Dental and Vision Insurance


• Critical Illness Insurance


• Short Term Disability Insurance


• Accident Insurance


• Voluntary Life Insurance


• Pet Insurance


• HSA


• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness