Overnight Closer

Planet Fitness; New Iberia (LA); Presencial; USD 19 286 000 - 23 419 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Membership for self and one guest

Health, Dental and Vision Insurance

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

Short Term Disability Insurance

Pet Insurance

HSA

Resumo da oferta

Planet Fitness is seeking a Customer Service Representative to deliver a superior member experience and drive new member sales at our facility. You will greet guests, answer calls, conduct tours, sign-ups, and manage member information while maintaining a clean club environment.

The role emphasizes strong communication, problem solving, and a customer-focused attitude. This full-time/part-time position includes opportunities for advancement and employee perks.

Qualificações

• Honesty and good work ethic required.
• Strong customer service skills.
• Basic computer proficiency.

Responsabilidades

• Greet and meet potential members to provide a great customer experience.
• Handle front desk tasks: answer phones, provide information calls and tours, assist with sign-ups and member updates.
• Facilitate member services questions and forward to the Club Manager as needed.
• Help maintain cleanliness and organization of the club.

Conhecimentos

Honesty

Customer service

Basic computer proficiency

Descrição da oferta de emprego

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness