Overnight Closer

ComForCare Home Care (Raleigh, NC); Grand Junction (CO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Voluntary Life Insurance

Pet Insurance

Dollar for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Team Member Support Team

HSA

Advancement Opportunities

Job summary

ComForCare Home Care in Grand Junction, Colorado is looking for a Customer Service Representative. You will be responsible for providing exemplary customer service to members and potential members by assisting with inquiries, check-ins, and creating a positive experience.

The qualified candidate should possess strong customer service skills, an honesty and good work ethic, and basic computer proficiency. Join us to be part of a supportive environment with various benefits.

Qualifications

• Strong customer service skills.
• Honesty and good work ethic.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks including phone calls and member check-ins.
• Facilitate member service issues and tidy the club.

Skills

Customer Service

Problem Solving

Communication

Listening

Basic Computer Proficiency

Job description

Customer Service Representative

Reports to: Club Manager

Job Status: Full Time / Part Time / Non-Supervisor / Non‑Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours.
  • Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollar for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.