Overnight Closer

ComForCare Home Care (Raleigh, NC); Hudson (WI); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health Insurance

Free uniforms

Free food & snacks

Employee Discounts

Dollars for Scholars Program

Advancement Opportunities

Job summary

ComForCare Home Care (Raleigh, NC) seeks a Customer Service Representative to greet potential members and provide outstanding service, ensuring a positive experience for members, guests, and prospects. You will assist at the front desk, manage inquiries, and support sign‑ups and tours while maintaining a friendly, welcoming club environment.

The role emphasizes clear communication, active listening, and problem solving to resolve issues and improve the member journey.

Qualifications

• Honesty and strong work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Answer phone calls and assist with questions or concerns.
• Take information calls and tours; assist with member sign-ups and check-ins.
• Maintain club cleanliness and assist with cancellations and amenities updates.
• Escalate issues to Club Manager or supervisor as needed.

Skills

Customer service

Listening

Problem Solving

Diplomacy

Communication

Job description

Job Title

Customer Service Representative

Reports To

Club Manager

Employment Status

Full Time/Part Time/Non‑Supervisor/Non‑Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours.
  • Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Company parties
• Employee discounts
• Free food & snacks
• Free uniforms
• Dollars for Scholars Program
• Employee Appreciation ProgramFree Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities