Overnight Closer

Planet Fitness; Urbandale (IA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Voluntary Life Insurance

Job summary

Planet Fitness in Urbandale, Iowa is hiring a Customer Service Representative to ensure a positive member experience. Responsibilities include greeting potential members, handling front desk tasks, and assisting members with check-ins and inquiries. Ideal candidates should possess strong customer service skills, basic computer proficiency, and a good work ethic. Benefits include health insurance, a free membership, and advancement opportunities.

Qualifications

• Honesty and good work ethic.
• Ability to communicate questions, concerns or issues to a supervisor.

Responsibilities

• Greet potential members providing a great customer experience.
• Handle front desk tasks, including answering phone calls.
• Assist in member check-ins, sign-ups, and cancellations.
• Help maintain the cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Job Details

• Job Title: Customer Service Representative
• Reports to: Club Manager
• Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities