Overnight Closer

Planet Fitness - United FP Management, LLC; Bloomington (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free membership for self

Health, dental and vision insurance

Advancement opportunities

Dollars for Scholars Program

Team member support

Job summary

Planet Fitness - United FP Management, LLC in Bloomington, IN is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience through outstanding service at the front desk.

You will greet guests, handle phones and tours, assist with sign-ups and cancellations, and support member account updates while maintaining a clean, welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to provide a positive customer experience.
• Handle front desk tasks including answering phones, taking info calls, tours, and updating member accounts.
• Assist with member sign-ups, cancellations, check-ins, BCM amenity usage, and updating member information.
• Escalate issues to Club Manager/Team Lead as needed and maintain club cleanliness.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities