Overnight Cleaner

Planet Fitness - United FP Management, LLC; Alhambra (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the fitness sector is seeking a dedicated Overnight Closer to enhance member experiences through exceptional customer service. In this role, you will greet and assist members, manage front desk operations, and ensure a smooth closing of daily shifts. If you have a passion for fitness, a positive attitude, and a knack for problem-solving, this position offers a fantastic opportunity to contribute to a vibrant community while ensuring members feel welcomed and valued. Join a team that prioritizes member satisfaction and promotes a healthy lifestyle!

Qualifications

• Customer service background preferred with a passion for fitness.
• Strong listening and problem-solving skills are essential.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and assist with member sign-ups.

Skills

Customer service skills

Problem-solving

Listening skills

Positive attitude

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Job Summary

TheOvernight Closer (Member Services Representative)will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.

• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create abank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionallylift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.