Overnight Casino Housekeeping Assistant Shift Manager

PENN Entertainment; Riverside (CA); On-site; USD 44,000; Full time

Job summary

Join a forward-thinking company that is transforming the entertainment industry! This role offers you the chance to work in a vibrant environment where you will lead a team dedicated to providing exceptional customer service. You will be responsible for overseeing daily operations, ensuring compliance with safety standards, and maintaining a clean and welcoming atmosphere. With a focus on career growth and support, this position is perfect for those who thrive in a fast-paced, dynamic setting. If you are passionate about helping others and enjoy a diverse workplace, this opportunity is for you!

Qualifications

• Must be at least 21 years of age.
• One year related experience and/or training is required.

Responsibilities

• Provide guidance and daily supervision to staff.
• Ensure compliance with customer service standards and OSHA regulations.

Skills

Customer Service

Problem Solving

Communication

Mathematical Skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Standard EVS Equipment

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Responsible for providing guidance and daily supervision to staff in the department on designated shift. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists with oversight of the day-to-day cleaning of the Casino property.
• Keeps accurate inventory of supplies and equipment; communicates supply needs to manager in a timely manner.
• Inspects completed work to ensure work is completed and meets established standards.
• Responsible for ensuring OSHA standards are followed.
• Responsible for reporting property damage or any problems to manager in a timely manner.
• Assists in providing distribution of work assignments.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma or GED is required; one year related experience and/or training; or equivalent combination of education and experience.
• Must be able to perform the physical job duties of all EVS team members in times of emergencies.
• Must be able to operate all standard EVS equipment, including, but not limited to: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

STARTING SALARY

$43,888 annually

Equal Opportunity Employer