Overnight Bilingual Customer Support Specialist

Alorica; El Paso (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Paid time off

Flexible pay options

401(k) retirement plan

Tuition reimbursement

Career development

Employee discounts

Employee assistance program

Open-access courses via AloricaAcademy

Paid training

Job summary

Alorica in El Paso, TX is hiring a Overnight Bilingual Customer Service Representative to support financial services clients. The role requires bilingual English/Spanish skills, a high school diploma or GED, and 6 months of customer service or sales experience.

This is a full-time, on-site position with a starting pay of $19 per hour. You will resolve customer questions, record interactions, and identify opportunities to introduce customers to new or enhanced services, contributing to a positive

Qualifications

• High school diploma or GED.
• 6 months of customer service or sales experience preferred.
• Bilingual English/Spanish.
• Overnight Working Hours.

Responsibilities

• Guide customers through questions, concerns, or challenges they encounter while using the product or service.
• Listen actively to understand the root of the issue and provide clear, effective solutions.
• Record detailed call information for auditing, reporting, and follow-up purposes.
• Maintain and update customer records to ensure accurate and current information.
• Identify opportunities to introduce customers to new or enhanced services that meet their needs.
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.

Skills

Bilingual English/Spanish

Customer service

Sales experience

Overnight hours

Education

High school diploma or GED

Job description

Alorica in El Paso, TX is hiring a Overnight Bilingual Customer Service Representative to support financial services clients. The role requires bilingual English/Spanish skills, a high school diploma or GED, and 6 months of customer service or sales experience.

This is a full-time, on-site position with a starting pay of $19 per hour. You will resolve customer questions, record interactions, and identify opportunities to introduce customers to new or enhanced services, contributing to a positive