Overnight BCDR Support Engineer - Escalation & Automation

Slide

Hawaii

Hybrid

USD 90,000 - 120,000

Full time

9 days ago

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Benefits offered by this job

Health, dental, vision coverage

Generous PTO and holidays

401(k) retirement plan

Professional development

Job summary

Slide, a security-first BCDR company for MSPs, seeks a Technical Support Engineer to resolve complex BCDR challenges for partner MSPs. You will serve as a subject matter expert, pushing technical excellence and a world-class partner experience.

The role emphasizes independent work during Hawaii evenings to cover Eastern Time, with potential for additional hours as business needs dictate. You will mentor teammates and contribute to automation and documentation efforts.

Qualifications

5+ years in technical support, IT infra roles.
Expert knowledge of BCDR technologies.
Experience with Windows Server, Linux and virtualization.
Strong networking and storage tech knowledge.
Scripting: PowerShell, Bash or Python.
Able to work independently under pressure.
Experience in incident management and RCA processes.

Responsibilities

Provide expert-level technical support for Slide's BCDR products.
Lead troubleshooting for data backup, recovery, virtualization, storage, and networking.
Perform advanced restores, virtualization of backups, and cloud failovers.
Serve as escalation point for Tier 1/2 support engineers.
Collaborate with engineering/product teams to relay partner feedback.
Create and maintain advanced internal/partner docs and runbooks.
Lead RCA and incident response for critical cases.
Mentor junior teammates and assist with onboarding.