Technical Support Engineer (Fully Remote)

Slide; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Slide is seeking a Technical Support Engineer with deep BCDR expertise to support MSP partners. You will serve as a subject matter expert for Slide's BCDR products, driving technical excellence. This role works evening hours Hawaii time, covering overnight Eastern Time, requiring independent work.

Responsibilities include delivering expert-level technical support for the BCDR suite, performing advanced data restores, and mentoring the team while leading incident response for critical cases.

Qualifications

• 5+ years in technical support or IT infrastructure with a backup/DR focus.
• Deep experience with Windows Server, Linux, and virtualization technologies (KVM, VMware, Hyper-V).
• Strong knowledge of networking protocols and storage technologies, plus scripting for automation.

Responsibilities

• Deliver expert-level technical support for Slide's BCDR product suite.
• Perform advanced data restores, virtualization of backups, and cloud failovers.
• Mentor junior team members and lead incident response for critical cases.

Skills

BCDR expertise

Windows Server

Linux

Virtualization

Networking

Storage

Scripting

Tools

KVM

VMware

Hyper-V

Job description

• We are seeking a Technical Support Engineer with deep BCDR expertise to support our MSP partners.
• You will serve as a subject matter expert for Slide's BCDR products, driving technical excellence.
• This role works evening hours Hawaii time, covering overnight Eastern Time, requiring independent work.

Key Responsibilities:

• Deliver expert-level technical support for Slide's BCDR product suite.
• Perform advanced data restores, virtualization of backups, and cloud failovers.
• Mentor junior team members and lead incident response for critical cases.

Required Qualifications:

• 5+ years of experience in technical support or IT infrastructure with a focus on backup and disaster recovery.
• Deep experience with Windows Server, Linux, and virtualization technologies (KVM, VMware, Hyper-V).
• Strong knowledge of networking protocols and storage technologies, plus scripting for automation.

Slide

Slide is a modern, security-first Business Continuity Disaster Recovery (BCDR) company built exclusively for Managed Service Providers (MSPs). Led by industry veterans, it delivers a high-performance platform free from legacy technical debt.