Overnight Auditor & Guest Services Specialist

ARK; Cartersville (GA); On-site; USD 15,000 - 16,000; Full time

Job summary

ARK is seeking a night auditor who enjoys working with people, delivering excellent customer service, and has bookkeeping experience. This overnight role offers training and tools to support your hospitality career goals. If you thrive in a professional hotel team, apply today!

The position includes night shifts, some college is preferred, and experience with reservation or accounting software is advantageous.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Excellent customer service and communication skills are required.
• Experience with accounting or reservation software is preferred.

Responsibilities

• Process administrative, bookkeeping, and accounting procedures as required.
• Prepare and distribute daily, weekly, and monthly reports to hotel management.
• Ensure guests have a pleasant stay and address inquiries promptly.
• Delegate housekeeping, security, and service requests; respond to guest inquiries and resolve complaints.
• Reconcile all credit card transactions, financial records, occupancy percentages, and cash drawer activity after audits.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma

Tools

Reservation software

Accounting software

Job description

ARK is seeking a night auditor who enjoys working with people, delivering excellent customer service, and has bookkeeping experience. This overnight role offers training and tools to support your hospitality career goals. If you thrive in a professional hotel team, apply today!

The position includes night shifts, some college is preferred, and experience with reservation or accounting software is advantageous.