Overnight Auditor & Guest Services (Fri–Sat)

Charming Inns of Charleston; Charleston (SC); On-site; USD 22,000 - 25,000; Part time

Job summary

Kings Courtyard Inn is seeking a motivated, customer service focused individual for a part-time night audit position. The right candidate must be available to work Fridays and Saturdays from 11pm – 7am.

The night audit includes verifying charges, posting room charges, processing deposits, reconciling credit card charges, closing the batch, and posting charges to folios. Night audit is the sole staff member on shift and also handles concierge, bell, and overnight housekeeping tasks.

Qualifications

• Must be comfortable working alone for extended periods.
• Detail-oriented and able to catch errors in the computer system.
• Familiar with Windows OS and MS Office.
• Available to work 11pm–7am, Friday and Saturday.
• Hotel or audit experience preferred.

Responsibilities

• Complete all steps of the night audit process.
• Compile and deliver night audit reports and paperwork.
• Prepare coffee service, collect breakfast cards, and prepare morning concierge paperwork.
• Answer phone calls and assist with reservations and guest needs.
• Handle check-in/check-out as concierge and bell staff when needed.
• Create housekeeping sheets from assignments from the housekeeping manager.
• Maintain building security and handle fire alarm procedures and non-guests during night hours.
• Ensure public spaces are clean and orderly before shift end.
• Inform staff of daytime issues and send end-of-shift reports.

Skills

Customer service

Detail-oriented

Independent worker

Guest interaction

Tools

Windows

Microsoft Office

Multi-line phone system

Job description

Kings Courtyard Inn is seeking a motivated, customer service focused individual for a part-time night audit position. The right candidate must be available to work Fridays and Saturdays from 11pm – 7am.

The night audit includes verifying charges, posting room charges, processing deposits, reconciling credit card charges, closing the batch, and posting charges to folios. Night audit is the sole staff member on shift and also handles concierge, bell, and overnight housekeeping tasks.