Overflow Program Support Staff

Interfaith Works; Silver Spring (MD); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

14 paid holidays

21 days PTO

Medical, dental, and vision costs for;

Employer-paid long-term disability, AD

Employee Assistance Program

Job summary

Interfaith Works is seeking a Program Support Staff member to oversee daily program activities, ensure safety and guideline compliance, and monitor medications under management direction. You will document events, support volunteers, and maintain a welcoming environment for attendees.

The role emphasizes excellent customer service, teamwork, and adherence to crisis intervention procedures. A High School diploma and related experience are required, with opportunities to contribute to a supportive

Qualifications

• Minimum of a High School diploma with at least two years of experience in service delivery or social service field.
• Excellent communication skills and ability to listen well and refer guests to resources.
• Ability to work as a team member.
• Proficient with word processor, search engines, and other computer programs.
• Ability to interact well with volunteers and visitors and document behaviors.
• Ability to recognize psychiatric or medical emergencies and contact proper resources.

Responsibilities

• Provide excellent customer service and treat everyone with dignity and respect.
• Monitor day-to-day program activities including sign-in/out, meals, activities, and laundry.
• Document daily activities, incidents, and grievances clearly in the log.
• Ensure program safety by following Harm Reduction guidelines and crisis intervention procedures.
• Support volunteers, greet attendees, and assist with dinner and supplies as needed.
• Attend mandatory staff meetings and trainings.

Skills

Communication

Teamwork

MS Office

Volunteer interaction

Emergency recognition

Education

High School diploma

Job description

Position Summary

Program Support Staff (PSS) is responsible for supervising the day-to-day program activities to ensure safety and compliance with program guidelines. Under the direction of the management team, the PSS implements procedures as needed, monitors medication, and communicates activities using the communication log. PSS is accountable for persons entering or exiting the program during their shift, including volunteers, visitors, and other service providers. The PSS must provide excellent customer service to all individuals.

Essential Duties & Responsibilities

• Must provide excellent customer service by treating everyone with dignity and respect.
• Report to work on time and discuss previous shift events with outgoing staff and read all log notes dating back to previous shift.
• Monitor program related activities including signing in/out, medication consumption, meals, chores, and laundry.
• Provide a welcoming, supportive, and caring environment to program attendees.
• Ensure proper documentation of daily activities, including incident reports and grievances.
• Ensure quality service to all consumers and supporters.
• Ensure safety of the program by conducting room searches.
• Follow Harm Reduction tools and guidelines to help individuals stay safe.
• Implement crisis intervention procedures when needed to ensure the safety and wellbeing of all individuals, which includes calling 911 and/or the crisis center.
• Greet, direct, and provide support to volunteers who provide dinner and other supplies.
• Assume responsibility for heating up and serving dinner in the absence of volunteers.
• Attend and participate in mandatory staff meetings and trainings as required by contract.
• Ensure proper communication by clearly documenting all events and incidents in the log.
• Show cultural humility and sensitivity.
• Perform other duties as required.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Minimum of a High School diploma with at least two years of experience working in any service delivery or social service field.
• Excellent communication skills. Ability to listen well and refer guests/residents to appropriate resources and document important behavior.
• Ability to work as a team member.
• Proficient with word processor, search engines, and other computer programs.
• Ability to interact well with volunteers and other visitors to the program, answering questions as needed.
• Ability to recognize psychiatric or medical emergencies and contact the proper resource.

Physical Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the required functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently uses hands or fingers, handles or feels objects, tools, or controls. Occasionally the employee must stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Benefits

Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Full‑time employees (working 30 hours per week or more) have access to subsidized medical, dental, and vision costs for employees and their families; employer‑paid long‑term disability insurance as well as life and AD&D insurance. Employees may purchase supplemental benefits that are fully portable, including short‑term disability insurance, critical illness insurance, and more. All employees have access to an Employee Assistance Program at no cost.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug‑free workplace and comply with ADA regulations, as applicable.