Overage Shortage & Damage Specialist

Parts Town; Illinois; On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Quarterly profit sharing bonus

Fitness center, game room and on-site食

Team member appreciation events

Volunteer opportunities

Casual dress code

Health, dental and vision insurance

401k with company match

Paid time off and holidays

Professional development opportunities

Job summary

Parts Town is seeking an Overage, Shortage & Damage (OSD) Specialist to protect inventory accuracy and product quality across the Distribution Center. You will research and resolve inbound discrepancies, update purchase orders and records, and collaborate with manufacturers and internal teams to ensure customers receive correct parts promptly.

Your day will involve investigating OSD issues, maintaining reports, and supporting receiving and OSD process improvements, with emphasis on accurate

Qualifications

• Requires strong team player with career interest in Distribution Center.
• Must communicate clearly in English, both verbal and written.
• Able to move around for long periods and lift up to 40 lbs. unassisted.

Responsibilities

• Research, document, and resolve overages, shortages, damaged shipments, and part identification discrepancies for inbound inventory.
• Update purchase orders, inventory records, handling notes, and internal systems to reflect accurate resolutions and inventory status.
• Communicate with manufacturers and internal teams to resolve discrepancies and prevent repeat issues.
• Investigate root causes of OSD issues including manufacturer errors, duplicate POs, and stock discrepancies.
• Maintain OSD reports and reconcile information for Accounting; process manufacturer returns in SAP.

Skills

Teamwork

English communication

Problem solving

Decision making

Technical literacy

Tools

SAP

Microsoft Office

ERP systems

Job description

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Description

Position at Parts Town OSD Specialist

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat –

Perks

Parts Town Pride – check out our virtual tour and culture!

• Quarterly profit sharing bonus
• Fitness center, game room and on-site food market
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

Bonus FC Perks

• Bi-Weekly Travel stipend
• Safety Shoes reimbursement program
• Holiday pay and opportunities for overtime
• Referral Bonus Program
• We offer forklift training programs
• Free food! We offer free snacks and drinks to show our appreciation to our team members

The Job at a Glance

As an Overage, Shortage & Damage (OSD) Specialist, you will help protect inventory accuracy and product quality across the Distribution Center. You will research and resolve inbound shipping discrepancies, partner with manufacturers and internal teams, update purchase orders and inventory records, and help ensure customers receive the right parts when they need them.

A Typical Day

• Research, document, and resolve overages, shortages, damaged shipments, and part identification discrepancies for inbound inventory.
• Update purchase orders, inventory records, handling notes, and internal systems to reflect accurate resolutions and inventory status.
• Communicate with manufacturers, Purchasing, Accounting, Post PO, Receiving, Inventory, Kitting, and other internal teams to resolve discrepancies and prevent repeat issues.
• Investigate root causes of OSD issues, including manufacturer errors, duplicate purchase orders, receiving errors, missing parcels, stock discrepancies, and part number changes.
• Maintain OSD reports, reconcile information for Accounting, process manufacturer returns in SAP, and submit required loss notifications.
• Support Distribution Center teams by answering daily receiving questions, assisting satellite fulfillment centers, documenting errors, and helping improve receiving and OSD processes.
• Review and verify product information, including images, web details, handling instructions, stock counts, and floor-location OSDs once resolutions are complete.

To Land This Opportunity

• You’re a reliable team player who is excited to build a career within the Parts Town Distribution Center.
• You’re comfortable using computers and navigating multiple systems throughout the day.
• You bring strong decision-making, problem-solving, and communication skills in English, both verbal and written.
• You’re able to move around for long periods of time and consistently lift up to 40 lbs. unassisted.
• You’re available to work Monday through Friday, 6:00 a.m.–2:30 p.m., with Saturdays as needed.
• Microsoft Office, Outlook, and ERP experience such as SAP are a plus.

About Your Future Team

You’ll join a high-performing Distribution Center team that works hard, supports one another, and takes pride in doing the job right. We are team-oriented, safety-focused, and committed to living our core values of integrity, passion, courage, and innovation every day.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $43,993.80 – $53,720.20 ($21.15 – $25.82 hourly) annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.