Over-Height & Wide Logistics Coordinator

The Pasha Group; San Rafael (CA); On-site; USD 37,000 - 40,000; Full time

Job summary

The Over High and Wide (OHW) and Inland Transportation Coordinator at The Pasha Group delivers quotes, guidance, and issue resolution for movement of diverse ocean and trucking cargoes. You will prepare timely quotes, enter data accurately in Salesforce, and collaborate with carriers, customers, and team members to ensure smooth shipments.

Preferred candidates have 2+ years in data entry and customer service, experience in transportation or shipping, and familiarity with Salesforce.

Qualifications

• Excellent customer service skills with ability to develop effective professional relationships.
• Ability to communicate clearly with excellent verbal, written, and listening skills.
• Ability to negotiate, influence, and persuade others.
• Strong quantitative and analytical thinking skills.
• Strong attention to detail with a high degree of accuracy with data entry.
• General knowledge of geography and time zones.
• Self-motivated with the ability to work under pressure with minimal supervision.
• Excellent organizational skills.
• Proficiency with Microsoft Office products at the following levels: Excel, Word, Outlook: Basic level of skill.

Responsibilities

• Communicate with carriers, vendors, and customers to ensure the seamless pick-up and delivery of cargo.
• Create quotes, rate filing, and other general responsibilities associated with Hawaii shipping.
• Enter and update shipment information in Salesforce and present for review as directed.
• Evaluate and select trucking, warehousing, and lift/crane vendors for each shipment.
• Process inland logistics documents.
• Track and trace shipments.
• Review and submit vendor invoices and customer billings.
• Perform routine data entry including, but not limited to, entering new orders and shipment information into Salesforce and update as needed.
• Answer incoming customer phone calls and take appropriate action for each call within established service agreements.
• Monitor and promptly respond to incoming customer communications. Escalate internal and external concerns to team members for expedited resolution and ensure customer satisfaction at all times.
• Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required.
• Provide input to leadership and management teams on departmental initiatives and process improvements projects.
• Other duties as assigned.

Skills

Customer service

Data entry

Communication

Education

High school diploma or equivalent

Associate degree or related college coursework

Tools

Salesforce

Microsoft Office

Job description

The Over High and Wide (OHW) and Inland Transportation Coordinator at The Pasha Group delivers quotes, guidance, and issue resolution for movement of diverse ocean and trucking cargoes. You will prepare timely quotes, enter data accurately in Salesforce, and collaborate with carriers, customers, and team members to ensure smooth shipments.

Preferred candidates have 2+ years in data entry and customer service, experience in transportation or shipping, and familiarity with Salesforce.