Outsourced Services Coordinator

JM Test Systems, Inc.; Baton Rouge (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with employer contribution

Paid time off and holidays

401(k) with company matching

Company-paid life insurance

Disability insurance options

Supplemental insurance policies

Employee referral bonus program

Training and development opportunities

Growth opportunities at JMTest Systems

Job summary

JM Test Systems, Inc. is seeking a To-Factory Specialist who will own outsourced calibration and repair projects from approval to completion.

You will coordinate vendor quotes, purchase orders in Sage, and shipments, ensuring documents accompany equipment and quality certificates meet standards. The role requires strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Required: High school diploma or equivalent.
• Required: Strong organization and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Required: Strong written and verbal communication and a customer service mindset with a sense of urgency.
• Required: Basic computer skills, including Microsoft Office.
• Required: Ability to work independently and solve problems effectively.
• Required: Ability to lift up to 50 lbs. and occasionally travel to other locations for training or support.
• Preferred: Experience with Sage or another ERP system.

Responsibilities

• Coordinate outsourced service: review work orders, request quotes, pricing, RMAs, provide estimates to customers, secure approvals.
• Manage purchasing and shipping: create and manage purchase orders in Sage, coordinate shipments to vendors, follow up on return dates.
• Verify quality on return: check equipment and documentation for accuracy, ensure calibration certificates meet quality standards, process receipts, route equipment back to lab.
• Keep everyone informed: act as liaison between customers, vendors, and internal teams with timely updates.
• Maintain accurate records: track updates in CalMapp and document outsourced work and communications.
• Manage vendors and measure results: track vendor performance and turnaround-time KPIs, research new vendors, improve processes and workflows.

Skills

Strong organization

Attention to detail

Customer service mindset

Verbal communication

Independent problem solving

Education

High school diploma or equivalent

Tools

Sage ERP

Job description

AboutJM Test Systems

JM Test Systems provides calibration, test and measurementequipment, and technical services across multiple business segments and servicelocations. We help customers in industrial, energy, manufacturing, and otherdemanding environments keep critical instruments accurate, compliant, and readyto perform.

JobSummary — The Opportunity

Some customer equipment needs calibration or repair from theoriginal manufacturer or a specialized vendor, and customers still count on usto get it done right and on time. As our To-Factory Specialist, you'll own thatprocess from start to finish.

In this role, you will manage outsourced calibration andrepair services, from getting customer approval and vendor quotes to creatingpurchase orders, tracking shipments, and verifying equipment and paperwork whenit comes back. You'll be the central point of coordination between customers,vendors, and our internal teams, keeping everyone informed and every jobmoving.

You'll thrive here if you're highly organized, followthrough on every detail, and can juggle multiple priorities with urgency andaccuracy.

KeyResponsibilities & Outcomes

• Coordinateoutsourced service. Review work orders to determine outsourcing needs,request quotes, pricing, and RMAs from vendors, provide estimates to customers,and secure approvals.
• Managepurchasing and shipping. Create and manage purchase orders in Sage,coordinate shipments to vendors, and follow up on expected return dates.
• Verifyquality on return. Check incoming equipment and documentation for accuracy,confirm calibration certificates meet quality standards, process receipts, androute equipment back to the lab.
• Keepeveryone informed. Serve as the key liaison between customers, vendors, andinternal teams, providing timely updates on status, delays, and approvals.
• Maintainaccurate records. Track all updates in CalMapp and keep clear, organizedrecords of outsourced work and communications.
• Managevendors and measure results. Track vendor performance and turnaround-timeKPIs, research new vendors when needed, and help improve processes andworkflows.

WhatYou Bring

• Required:High school diploma or equivalent.
• Required:Strong organization and attention to detail, with the ability to managemultiple priorities in a fast-paced environment.
• Required:Strong written and verbal communication and a customer service mindset witha sense of urgency.
• Required:Basic computer skills, including Microsoft Office.
• Required:Ability to work independently and solve problems effectively.
• Required:Ability to lift up to 50 lbs. and occasionally travel to other locationsfor training or support.
• Preferred:Experience with Sage or another ERP system.

WhyJM Test Systems?

You’ll own an important process from end to end, work withteams across the company, and see directly how your follow-through keepscustomers happy. We offer stability, benefits that start quickly, and realopportunities for career growth and advancement.

Benefits

• Medical, dental, and vision insurance, effectivethe first of the month after your start date
• HSA with employer contribution
• Paid time off and company holidays
• 401(k) retirement plan with company matching
• Company-paid life insurance
• Disability insurance options
• Supplemental insurance policies
• Employee referral bonus program
• Training and development opportunities
• Opportunities for continued growth within JMTest Systems

EqualOpportunity Employer

JM Test Systems is an Equal Opportunity Employer. We arecommitted to providing equal employment opportunities to all applicants andemployees without regard to race, color, religion, sex, national origin, age,disability, genetic information, veteran status, or any other characteristicprotected by applicable federal, state, or local law.