Outside Services Team

Ruby Fall LLC; Chattanooga (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401(k) plan

EAP

Birthday Pay

Scholarship Opportunities

Free Admission to Local Attractions

Flexible Scheduling

Team Member Events

Free Wellness Screenings

Job summary

Ruby Falls LLC is seeking an attentive Parking/Guest Services team member in Chattanooga to greet guests, direct traffic, and assist with parking and safety.

You will help deter unlawful activity, provide directions, and describe Ruby Falls services. The role requires strong customer service, clear communication, and the ability to handle various vehicles and crowds on busy days.

Qualifications

• Must be available to work weekends and holidays.
• Must have valid driver’s licenses with acceptable MVR to drive the company vehicle.
• Ability to read, interpret, and respond to necessary documents.
• Ability to speak effectively with customers.
• Ability to work with minimum amount of supervision.

Responsibilities

• Assist with traffic flow of parking lots and surrounding areas.
• Being watchful of Ruby Falls grounds to help deter criminal activity.
• Provide friendly customer service which meets the company's expectations.
• Motion vehicles into the parking lot using arm signals as soon as in sight.
• Immediately acknowledge and greet guests with verbal interaction.
• Offer enthusiastic descriptions of services offered at Ruby Falls and other attractions.
• Provide directional information.
• Assist large vehicles such as buses, RV's, delivery trucks.
• Remain visible to oncoming traffic and guests.
• Direct vehicles to the next available spot.
• Assist guests back out of parking space, as needed.
• Escort guests to vehicles with umbrella, if needed.
• Be aware and ready to assist guests who need additional services.
• Verbally communicate with other team members via radio.
• Respond to parking lot emergencies and use best judgement to respond to each situation safely and effectively.
• Secure the building at night time by locking select areas.
• Empty trash cans and take trash bags to dumpster, if shift requires.
• Maintain cleanliness of all parking lots and other areas.
• Keep traffic moving though parking lot.
• "Thank" each guest leaving Ruby Falls.
• Other duties as assigned.

Skills

Customer service

Communication

Safety awareness

Traffic control

Job description

Job Summary:

The outside services team, delivers friendly Ruby Falls hospitality by immediately greeting guests as they arrive on property, directs traffic efficiently, assists guests as they park and exit parking lots. Team members keep parking grounds clean, offer directional assistance and enthusiastically answer guest questions about Ruby Falls, available tours, ticket options, food services, and the Chattanooga area. The outside services team create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies.

Benefits:

• 401(k) plan


• EAP


• Birthday Pay


• Scholarship Opportunities


• Free Admission to Local Attractions


• Flexible Scheduling


• Team Member Events


• Free Wellness Screenings

Responsibilities and Duties:

• Assist with traffic flow of parking lots and surrounding areas.


• Being watchful of Ruby Falls grounds to help deter criminal activity.


• Provide friendly customer service which meets the company's expectations.


• Motion vehicles into the parking lot using arm signals as soon as in sight.


• Immediately acknowledge and greet guests with verbal interaction.


• Offer enthusiastic descriptions of services offered at Ruby Falls and other attractions.


• Provide directional information.


• Assist large vehicles such as buses, RV's, delivery trucks.


• Remain visible to oncoming traffic and guests.


• Direct vehicles to the next available spot.


• Assist guests back out of parking space, as needed.


• Escort guests to vehicles with umbrella, if needed.


• Be aware and ready to assist guests who need additional services.


• Verbally communicate with other team members via radio.


• Respond to parking lot emergencies and use best judgement to respond to each situation safely and effectively.


• Secure the building at night time by locking select areas.


• Empty trash cans and take trash bags to dumpster, if shift requires.


• Maintain cleanliness of all parking lots and other areas.


• Keep traffic moving though parking lot.


• \"Thank\" each guest leaving Ruby Falls.


• Other duties as assigned.

Physical Requirements:

• Stand (up to 8 hours; Some shifts require you to stand in one spot for majority of shift).


• Lift and carry up to 50 pounds.


• Walk up to 2 miles each day.


• Ability to lift, grab, press, and push to perform essential duties.


• Push up to 100 pounds using a garbage tilt truck.


• Must be able to work in all but the most inclement weather.

Educational and Other Requirements:

• Must be available to work weekends and holidays.


• Must have valid driver's licenses with acceptable MVR to drive the company vehicle (18 or older).


• Ability to read, interpret, and respond to necessary documents.


• Ability to speak effectively with customers.


• Ability to work with minimum amount of supervision.