Outside Sales Support Specialist

Mansfield Energy; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company 401(k) with company match

Paid time off and holidays

Job summary

Mansfield Service Partners is seeking an Outside Sales Support Specialist in Houston, TX to coordinate fuel orders, support customers and the sales team, and work with vendors and carriers. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Key duties include order entry, status updates, customer support, data reporting, and collaboration with sales and logistics.

Qualifications

• Minimum one year of experience in inside sales or customer service, preferably in fuel distribution or light industrial sectors.
• Experience with PDI Enterprise, SkyBitz, and Axxis is preferred.
• Proficient with Microsoft Excel and Outlook.
• Minimum typing speed of 50 wpm.

Responsibilities

• Answer phones, look up customer accounts, and place fuel orders or route to the appropriate department.
• Provide fuel order status updates and ETAs.
• Assist sales with documentation for customer set-ups, quotes, and proposals.
• Monitor SMARTank portal to maximize orders and initiate equipment service requests.
• Receive, enter, process, and dispatch order requests for the Fuel Department.
• Source new vendors nationally and coordinate deliveries and pricing.

Skills

Excellent communication

Interpersonal skills

Problem solving

Tools

Microsoft Excel

Outlook

Job description

Mansfield Service Partners is looking for an Outside Sales Support Specialist for our Houston, TX location to support our fuel operations, customers, sales team, and vendor network. This role is responsible for coordinating fuel orders from request through delivery, providing responsive customer support, and working with vendors and carriers to ensure accurate and timely service.

The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Benefits

• Up to $3,000 each year to help cover your out-of-pocket healthcare costs
• Comprehensive Medical, Dental & Vision Insurance, plus Company-Paid Disability, Life & AD&D Coverage
• 401(k) with Company Match up to 50% of the first 6% on each paycheck – Vested Immediately
• Wellness program incentives that can reduce your healthcare premium up to $1200 per year
• Up to 208 hours of employer-paid time annually (120 hours + 8 paid holidays + 2 floating holidays + 1 volunteer day). Vacation increases with tenure
• 2 weeks of paid Parental Bonding leave
• Maternity Leave
• Tuition Reimbursement

Explore even more benefits and perks at the end of this posting

ESSENTIAL DUTIES & RESPONSIBILITIES:

CUSTOMER SUPPORT

• Answering phones, customer account look-up, place fuel orders (or route to appropriate Dept)
• Provide Fuel Order status updates and ETAs
• Customer Support to include sending copies of POD’s, invoices, or other needs as requested
• Daily Reports to include usage reports or KPI documents
• Assist sales team with documentation for customer set-ups, quotes, and proposals
• SMARTank – monitor portal to check fuel levels as needed to maximize orders
• Initiate equipment service requests

ORDERS

• Receive, Enter, Process, Dispatch (if applicable) order requests for Fuel Dept
• Maintain scheduled orders and update master list accordingly
• Update with correct pricing, product, gallons, PO and ship to locations
• Review and check for accuracy to avoid billing or payment delays

VENDORS

• Source new vendors nationally as needed and negotiate deliveries and pricing
• Utilize the MSP vendor portal and approval process to setup new vendors
• Maintain Vendor database for emergency or ASAP orders
• Dispatching to Common Carriers to include sending MSP’s Pull Points (Supply Points) – a common carrier pulls from MSP’s terminal supply and delivers to our customer.
• Source out 3rd party or common carrier transportation to provide the delivery of light products to remote customers
• Special Customer Support: Cradle-to-Grave support for national accounts that includes utilizing special programs such as Corrigo or Ariba as well as personalized customer service, communication and reporting.
• Receive, enter, process, verify and approve vendor invoices utilizing the vendor packet for approval or approval and assignment in Concur for accurate and prompt vendor payment
• Review vendor invoices to ensure MSP profitability

• Attend and complete various Safety and IT trainings
• Other duties as assigned

Physical and Environmental Conditions

• The position is located in an office the employee is required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch, talk and hear. The incumbent frequently lifts up to 10 lbs.

Position Type/Expected Hours of Work

• This is a full-time position. Work days are Monday – Friday, 8:00 am – 5:00 pm. This position may require long hours, after hours work, and weekend work.

Minimum Education, Experience and Certification

• Minimum one (1) year of experience in inside sales or customer service, preferably in either fuel distribution or light industrial sectors.
• Previous experience with PDI Enterprise, SkyBitz, & Axxis is preferred
• Proficient Microsoft Excel and Outlook
• Minimum typing speed of 50wpm

Knowledge, Skills, and Abilities

• Must possess effective written and oral communication skills
• Must have excellent interpersonal skills and problem-solving techniques and skills

Additional Benefits and Perks

• Cell phone carrier discount program
• Extra Protection – Optional accident, hospital care, critical illness, and legal
• Company Paid:
• Identity Theft Protection
  • Employee Assistance Program (EAP) with free, confidential counseling
  • Financial wellness program to help you reach your financial goals
  • Annual scholarship opportunities
  • Marketplace Chaplains: 24/7 confidential emotional, personal & crisis support for employees and their families

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.