Outside Sales: Product Support Solutions Expert

Altorfer Inc; East Dundee (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k)

Paid Holidays

Paid time off

Education Assistance

Parental Leave

Job summary

Altorfer Industries is seeking a Product Support Solutions Representative to grow Parts and Service sales through outside field visits and solution selling. You will drive to customer sites, market campaigns, and coordinate with internal teams to provide cost-saving service options that reduce owning and operating costs.

The role requires extensive product knowledge of heavy equipment, a proactive sales mindset, and proficiency with CRM tools.

Qualifications

• A four year undergraduate degree from an accredited college preferred.
• Strong technical knowledge and understanding of heavy equipment / systems & components
• A minimum of at least five years demonstrated previous successful Outside sales record in the construction industry
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years
• Must have sales skills to effectively help the customer to overcome objections and close the sale.
• Must be a motivated self-starter.
• Must have interpersonal skills sufficient to assist customers and employees in a professional manor.
• Must have sufficient mechanic knowledge to understand customer equipment opportunities and to express these opportunities to the appropriate area within Altrofer.
• Must have sufficient knowledge to effectively utilize Internet, e-mail, spreadsheets, word processing programs and database management.
• Must be able to effectively utilize and/or be fluent in the following within the first 6 months of employment:

Responsibilities

• Schedule customer visits in conjunction with PAR requirements.
• Effectively market/communicate offerings and campaigns that position Altorfer as the clear Product Support choice.
• Sell Altorfer goods and services as solutions that assist customers in lowering their equipment owning and operating costs.
• Provide feedback internally to drive change sufficient to meet market demands and provide viable customer solutions by participating in PSR meeting/providing weekly territory updates to Product Support Sales Manager.
• Forecast growth potential by knowledge of customer and territory; identify need for alternative solutions.
• Adhere to safety policies and work safely at all times.
• Manage all tracking tools and customer grounds engaging tool needs; update options that lower owning and operating costs.
• Educate customers on service facilities and capabilities while involving necessary experts.
• Monitor competitive information to maintain advantage.
• Utilize CRM tools (Sale Link) to stay current on offerings and campaigns.
• Present quotes professionally and follow up on leads within 2 days.
• Track customer issues with CIM and coordinate with Product Support Sales Manager for resolution.
• Manage contact information, machine population, opportunities, activities, and campaigns in Sale Link; complete training modules.

Skills

Outside sales

Heavy equipment knowledge

Driver's license

Sales skills

Self-motivated

Interpersonal skills

Mechanical knowledge

Digital literacy

Education

Bachelor's degree (preferred)

Tools

SOS Interpretation

SIS Web

ET

Infocast

DBSI

Sales Link

VisionLink

Storefront Applications

PCS

CTS

CCR/CPT Programs

Reman Core Criteria

PSK’s

Job description

Altorfer Industries is seeking a Product Support Solutions Representative to grow Parts and Service sales through outside field visits and solution selling. You will drive to customer sites, market campaigns, and coordinate with internal teams to provide cost-saving service options that reduce owning and operating costs.

The role requires extensive product knowledge of heavy equipment, a proactive sales mindset, and proficiency with CRM tools.