Outside Plant Supervisor

pencor; Ephrata (Lancaster County); On-site; USD 90,000 - 120,000; Full time

Job summary

Blue Ridge Communications seeks an Outside Plant Manager to lead installers and repair technicians, overseeing network design, installation, and troubleshooting of the HFC broadband system. The role focuses on safety, policy enforcement, and cross-team collaboration.

Ideal candidates will have a HS diploma or GED, 3 years in related fields, and residency in Pennsylvania, with strong leadership and communication skills to coordinate field operations and inventory management.

Qualifications

• Requires H.S. Diploma or GED and 3 years' related field experience.
• Residency in Pennsylvania is required.
• Knowledge of HFC broadband architecture and coax/tree/branch design; fiber design and troubleshooting.

Responsibilities

• Directly manage, train, and coordinate unit installers and repair technicians.
• Control inventory and monitor equipment across the network.
• Maintain courteous professional relationships between employees and resolve system issues with head end staff.
• Inform upper management of existing or potential issues as they arise.
• Enforce company policies and ensure employee safety; on-call and after-hours availability as needed.

Skills

Communication skills

Customer relations

Project management

Time management

Inventory control

Leadership/Managerial

Microsoft Office

HFC broadband architecture

Coax tree/branch design

Fiber design/splicing

Test equipment troubleshooting

OSHA/NEC codes knowledge

On-call availability

Education

High School Diploma or GED

Job description

Company: Blue Ridge Communications

Shift: Monday-Friday 8AM-5PM and other hours as needed

This position involves the direct management, training and coordination of the activities of unit installers and repair technicians as well as controlling inventory. Must have the required knowledge to properly monitor, maintain, test and troubleshoot our companies HFC broadband structure and branch network design.

The Outside Plant Manager is responsible for maintaining courteous professional relationships between all BRC employees and plays a significant role in resolving system issues by working with head end staff. Will be required to inform upper management of any existing or potential issues when they arise. Other duties as assigned.

Qualifications:

• H.S. Diploma or G.E.D.
• 3 years' work experience in related field
• Established residency in Pennsylvania
• Valid PA Driver's License and good driving record
• Knowledge of HFC Broadband architecture
• Experience with coax tree and branch network design, construction, and troubleshooting
• Experience with installation and troubleshooting modem, phone and video
• Knowledge of fiber design, splicing, and troubleshooting
• FCC Proof of Performance, CLI, and system maintenance
• Understanding of power supply maintenance
• Understanding of test equipment and troubleshooting programs
• Experience with surveys and locates
• Knowledge of OSHA, NEC, and NECS codes as it relates to the cable industry
• Managerial / leadership Skills
• Computer and Technology Skills - Microsoft Office
• Customer relations Skills
• Communication Skills - oral and written
• Project / Time Management Skills
• Inventory Control Skills
• Ability to be on call and work outside normal business hours when needed.
• Ability to enforce company policies
• Ability to monitor employees and review work performance
• Ability to ensure employee safety
• Ability to examine and analyze systems to determine installation, service or repair needs

INDLP