Outside Parts & Service Sales

Quality Equipment, LLC; Edenton (NC); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with company match

Paid time off and holidays

Employee training and development

Job summary

Quality Equipment, LLC is seeking an Outside Parts and Service Salesperson for the Edenton store to drive parts and service sales, support customer needs, and participate in promotions and inspections.

The role requires strong customer service, the ability to work weekends, and knowledge of parts/service operations. Join a team focused on community, integrity, and growth opportunities within a growing John Deere dealer network.

Qualifications

• High School Diploma or equivalent experience.
• 1+ year experience in Parts Department operations.
• Ability to work extended hours and weekends.
• Excellent customer service skills.

Responsibilities

• Markets parts and service sales through promotions, warranties, and inspections.
• Communicates customer complaints to relevant departments to achieve quick resolution.
• Provides parts and service solutions for maintenance and repair.
• Assists with counter sales, including Saturday work.
• Maintains coverage and development of customers within assigned territory for parts and service.
• Collects and updates customer equipment information for promotions and marketing.
• Delivers parts to customers as required and assists with loading.
• Provides feedback on pricing and competitor promotions.
• Regularly maintains company vehicle to represent Quality Equipment professionally.
• Attends required trainings and contributes to parts and service marketing plans.
• Assists with afterhours parts phone service.

Skills

Customer service

Communication skills

Microsoft Office

Flexibility

Education

High School Diploma or equivalent

Job description

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.

We are currently looking for an Outside Parts and Service Salesperson to join us in our Edenton store.

Basic Functions And Responsibilities

• Markets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections
• Communicates customer complaints to the appropriate department(s) to achieve a quick resolution. Follows the resolution process so that maximum customer satisfaction may be achieved
• Provides parts and service solutions to the customers (maintenance and repair)
• Assists with counter sales to support customer needs, including Saturday work as required
• Responsible for the coverage, retention, development and acquisition of all customers within an assigned territory or sales market for parts and service
• Collects and updates customer equipment information (serial numbers, hours, number of rows, etc ) for use in parts, service, and sales marketing promotions
• Provides parts and service solutions to the customers (maintenance and repair)
• Delivers parts to the customers as required (include pulling parts and loading for the day)
• Provides feedback about pricing and promotions of competitors
• Regularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionally
• Attends required training meetings designed to promote overall employee and dealer development
• Provides constructive input on parts and service marketing plans
• Assists with afterhours parts phone service, when necessary
• Other duties, as required, for overall location functionality

Experience, Skills, And Knowledge Requirements

• High School Diploma or equivalent experience
• 1+ year experience in Parts Department operations
• Ability to use standard desktop applications, such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Ability to work extended hours and weekends
• Excellent customer service skills
• AG background, preferred
• Valid driver’s license for potential driving situations
• Must maintain driving records per insurance carrier standards

Physical Demands

• Weight Requirements: Lifting up to 50 lbs.
• Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting
• Visual: Working with smart devices and manuals
• Driving: Occasional – Short and long distances
• Dexterity: Ability to grasp

Our employees receive a total annual salary that consists of competitive base wages and a structured bonus program. Employees can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.