Outside Operations Supervisor

Troon; Naples (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Time Off

Job summary

Treviso Bay in Naples, FL is seeking a full-time Outside Operations Supervisor to enhance guest and member experiences while supporting golf club operations. The role partners with the Tournament Coordinator and oversees staff for events, range, carts, and clubhouse upkeep.

The qualified candidate will have a high school diploma and 0–3 months related experience, excellent English communication, and a willingness to learn Troon Golf standards and policies. Healthcare benefits available.

Qualifications

• High school diploma or GED or equivalent
• 0–3 months related experience and/or training or equivalent combination of education and experience

Responsibilities

• Assist guests and members with outside services to create a positive experience
• Coordinate with Tournament Coordinator to organize groups/outings and prep staff and facilities
• Greet golfers, handle bag drop, and assist with rental clubs and club maintenance
• Maintain clubhouse, cart storage, parking lot, and cleanliness of golf shops and restrooms
• Monitor player service activity and educate players on course policies and speed of play
• Prepare golf carts and stage them for play; assist with spikes and club cleaning
• Assist in supervising staff, interviewing, training, and directing work; communicate policy changes
• Ensure safe work practices and maintain regular attendance

Skills

Guest services

Team leadership

Communication

Education

High School Diploma or GED

Job description

Treviso Bay, located in Naples, FL, is pleased to announce an excellent career opportunity for aFull-Time Outside Operations Supervisor! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing togrow their knowledge of golf club operations. As an associate ofTroon, you’ll contribute to a global leader in golf and community management.

General Purpose:
The Outside Operations Supervisor creates a positive experience by assisting guests and members with outside services. Provides guidance to other Guest Services associates.

• Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
• Greet golfers at bag drop and unload their golf bags from their carts.
• Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
• Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.
• Inventories and controls all guest supplies.
• Assist in monitoring and policing all player service activity and etiquette. Assists in educating players regarding course policy, current cart policy, and speed of play.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf. Ensures proper staging of golf carts during the day.
• Assists players by changing golf spikes and cleaning golf clubs.
• Performs range maintenance such as presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• May assist with food and beverage activities.
• May direct start of play.
• Assists the department manager in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems.
• Assists in the coordination of department members that may include, but is not limited to: Guest Services Attendants, Starters.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Assists manager in communicating any changes or new policies and procedures to the department.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Education/Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

• Frequently stands, walks, uses hands, talks or hear.
• Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches.
• Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.
• Regularly works in wet or humid condition (non-weather).
• Occasionally works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals.
• Frequently works in outdoor weather conditions.

Certificates/Licenses:

• Valid Driver’s License

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage.
• Retirement Benefits - 401(k) with employer match (19 years of age and older).
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more atwww.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.