Outside Guest Services

Troon; Aiea (HI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Healthcare Benefits

Retirement Benefits

Job summary

Pearl at Kalauao in Aiea, HI is seeking a Part-Time Outside Guest Services team member to enhance guest experiences across bag drop, range, and on-course support. The role supports golf operations and delivers service with a friendly, professional approach.

As an associate of Troon, you will join a global leader in golf and community management, with responsibilities spanning bag handling, cart attendant duties, and guest hospitality during peak golf seasons.

Qualifications

• Must be highly organized, efficient and detail-oriented.
• Must be motivated, goal-driven and self-starter.
• Must have good communication and interpersonal skills.
• Must be friendly and enjoy working with guests and team members.
• Must be dependable and safety-conscious.
• Must have valid driver's license if driving golf carts or range equipment.

Responsibilities

• Provide a memorable guest experience and be team oriented.
• Maintain a professional appearance and greet guests at bag drop.
• Load bags and rental clubs onto carts; assist with range and driving range duties.
• Direct guests to golf shop, first tee and range; transport range balls and retrieve them.
• Wash range balls and carts; follow SOPs and support course policies.

Skills

Organized

Motivated

Good work ethic

Communication skills

Friendly personality

Dependable

Valid driver's license

Job description

Pearl at Kalauao located in Aiea, HI, is pleased to announce an excellent career opportunity for a Part-Time Outside Guest Services! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you will contribute to a global leader in golf and community management.

Compensation

$17.50 per hour

Position Summary

The Outside Guest Services Staff (OGS) consists of bag room (where applicable) range, bag drop, 1 st tee player assistants, starters and cart attendants. These individuals provide golf bag, golf cart, driving range, staging and on-course assistance to guests of the property.

Qualifications, Knowledge and Skill Requirements

• Must be extremely organized, efficient and detail-oriented
• Must be highly motivated, goal driven and self-starter
• Must have a good work ethic
• Must have good communication and interpersonal skills
• Must have friendly personality and enjoy working with guests and fellow team members
• Must be dependable
• Ability to use equipment and tools properly and safely
• Must have valid driver's license (if driving golf carts or driving range equipment)

Responsibilities

• Provide a memorable guest experience
• Must be team oriented
• Maintain a professional appearance
• Brings golf carts from cart barn to cart staging area outside golf shop
• Load bags onto cart(s)
• Load rental clubs onto cart(s) as needed
• Greets guests at designated bag drop area and loads bags on to carts
• Gives directions to guests for golf shop, first tee, driving range, etc.
• Transports range balls to driving range and fills appropriate containers
• Operates range picker on range to retrieve balls
• Wash all range balls daily
• Collects and Returns carts to cart barn and washes carts accordingly to standard operating procedures, parks carts in designated spaces and connects charger cables (where applicable) in a safe manner to avoid damage. See Standard Operating Procedures
• Implement and support all course policies and programs as communicated by management
• Perform other duties as assigned by supervisor or manager

Working Conditions

While performing the required duties of this job, the employee is regularly required to reach with arms and hands.

The employee often is required to walk, stand, talk or hear, handle, feel or operate objects.

The employee must be able to lift and/or move up to 30lbs occasionally.

The employee will occasionally be required to sit, stoop, kneel, crouch, or crawl.

Specific vision abilities include close, distance, color, and peripheral vision, and depth perception.

Moderate exposure to heat, working outdoors, mechanical hazards and electrical hazards. Exposure to pollens and dust

Noise level is moderately quiet

Work extended hours during golf and holiday season

Work weekends and holidays

All job descriptions are subject to a periodic review. Additional duties will be assigned occasionally by management.

Benefits & Other Compensation

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical (if determined by the ACA measurement)
• Retirement Benefits - 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more atwww.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.