Outside Customer Service Agent

Insight Global (United States); Hampton (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global in the Hampton, VA area is seeking a Right of Way Specialist to identify land ownership from public records, analyze titles, and negotiate property interests to support construction, operation, and maintenance of customer facilities. You will prepare ROW cost estimates and secure necessary civil permits for projects.

The role requires experience with Google Sheets and Excel, strong customer service, and knowledge of ROW processes including acquisitions, permitting, budgeting,

Qualifications

• Experience with Google Sheets and Excel.
• Strong customer service skills.
• Knowledge of aspects of right of way, including acquisitions, title, permitting, budgeting, forecasting, public relations and community outreach.

Responsibilities

• Identify land/property ownership from public records.
• Research, review, and analyze titles; identify defects and outline curative.
• Negotiate acquisition of right of way and other property interests/rights for construction, operation, and maintenance of facilities to minimize problems or litigation.
• Negotiate property damage settlements and loss claims for projects and day-to-day operations.
• Prepare ROW-related cost estimates for land and ROW project acquisition.
• Secure civil permits for construction and maintenance of customer facilities.
• Review and interpret land/ROW related agreements, deeds, easements, leases, permits, licenses, etc.
• Serve as liaison between internal departments, customers, developers, cities, counties, etc., supporting ROW activities.
• Resolve encroachment, damage claims, and landowner inquiries at minimal cost to the customer.

Skills

Google Sheets

Excel

Customer Service

Right of Way

Job description

Job Description

• Identify land/property ownership from public records
• Research, review, and analyze titles; identify defects and outline curative
• Negotiate the acquisition of right of way and other property interest/rights, as necessary to accommodate the construction, operation, maintenance of customer facilities in such a manner to minimize problems, issues, or litigation
• Negotiate property damage settlements and loss claims associated with projects and day to day operations necessary to maintain customer's facilities
• Prepare right of way related cost estimates associated with land and right of way project acquisition
• Secure civil permits necessary for the construction and maintenance of customer facilities
• Review, prepare, analyze, and interpret all land and right of way related agreements, deeds, easements, leases, permits, licenses, etc.
• Serve as liaison between internal departments, customers, developers, cities, counties, etc., in support of right of way activates
• Resolve encroachment, damage claims, landowner complaints and inquiries at a minimal cost to the customer

Skills and Requirements

Experience with google sheets and excel.Strong customer service skills.Knowledge of aspects of right of way. Includes acquisitions, title, permitting, budgeting, forecasting, public relations and community outreach.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].